Assignment 1
Database Management System (DBMS) & Decision Support System (DSS)
ACADEMIC INTEGRITY
? This assignment must be all your own work. It is acceptable to discuss course content with others to improve your understanding and clarify requirements, but solutions to assignment questions must be done on your own.
? You must not copy from anyone, including tutors and fellow students, nor allow others to copy your work.
? All Assignments will be checked using collusion monitoring tools to ensure that each assignment is the original work of the submitting student. Assignments that do not adhere to this requirement will be deemed as being the result of collusion or plagiarism. This may lead to severe academic penalties as outlined in USQ Policy Library: Academic Integrity Policy and Procedure. It is your own responsibility to ensure the integrity of your work. Refer to the USQ Policy Library for more details:
• Academic Integrity Policy
• Academic Integrity Procedure
COURSE EXPECTATIONS
? This assignment is quite complex, and exposes you to many different components in Microsoft Access (any version from Access 2007 to current), some or all of which might be very unfamiliar to you. The assignment description provides some explanation of how to use these components, but you are also expected to use available resources such as Online Help, the Beskeen et al text, the Practical Skills sections at the end of each Module in the Study Materials, the SAM online tutorial activities and the course discussion forums, as well as exploring and experimenting on your own.
LATE SUBMISSION POLICY
? USQ’s Assessment – Assignment (Late Submission) and Compassionate and Compelling Circumstances procedures relate to Extensions and Late Assignments. They can be found under the following links:
• Assessment – Assignment (Late Submission) Procedure
• Assessment of Compassionate and Compelling Circumstances Procedures:
? An Assignment submitted after the due date without an approved extension of time will be penalised. The penalty for late submission is a reduction by five percent (5%) of the maximum mark applicable for the assignment, for each University Business Day or part Business Day that the assignment is late. An assignment submitted more than ten (10) University Business Days after the due date will have a mark of zero recorded for that Assignment.
REFERENCING REQUIREMENTS
? References are required and the Harvard AGPS standard of referencing must be used. Ensure that your essay is fully referenced, including any references to the text book. Your essay should include in-text references and a List of References. A useful link on referencing is from USQ’s Library site: http://www.usq.edu.au/library/referencing
? Do not repeat verbatim large slabs of information from other sources such as the text or video – you must put the ideas/information in your own words.
ASSIGNMENT 1 REQUIREMENTS
LEARNING OBJECTIVES
Applicable course objective:
• apply information systems concepts to identify and resolve problems within a business context
• apply information systems skills to develop practical solutions within a business context
• communicate information systems concepts to both technical and non-technical audiences within a business context.
Applicable graduate qualities and skills gained from this assessment instrument:
• Problem Solving
• Communications
PREAMBLE
Dr John Smith (The Doctor to his friends) retired in 2012 after a long career in General Practice Medicine. To keep busy and to fulfil a lifelong dream, The Doctor started a Memorabilia mail order business, specialising in Doctor Who related products called the “Whovian Pandorica” and began selling various types of imported Doctor Who merchandise such as statues, iPhone skins, giftware, bobbleheads, mugs, clothing and other assorted Doctor Who paraphernalia to customers via mail order around Australia. These types of Doctor Who merchandise have become very popular, especially since the reboot of the BBC Doctor Who television series in 2005 and the hugely popular portrayals of the 10th, 11th and 12th Doctors by David Tennant, Matt Smith and Peter Capaldi have brought the phenomenon back into the public’s attention, as well as the massive spectacle that the 50th Anniversary stirred in 2015; and The Doctor’s business has experienced a rapid growth in their mail orders. When The Doctor first retired, the business bought a personal computer to help manage the books and finances.
Whovian Pandorica is located at Shop 19, 63 Hartnell-Troughton Boulevard, Toowoomba (about 100 km west of Brisbane). Their ABN is 126 279 410. The Doctor can be contacted via phone on (07) 4632 1856; fax on (07) 4632 1943; or email on enquiries@WP.com.au.
The Doctor is extremely impressed with our computing firm “Clara Osbourne Technologies” and the business has contracted our firm to assist them in setting up their various computer-based information systems.
Part A: The first computer-based information system that The Doctor is interested in is a Database Management System (DBMS) utilising Microsoft Access (any version from Access 2007 to current). The DBMS will be used to store all of the business’s customer details, information about the stock items that the business sells, the suppliers that the business uses and all postal order transactions for the business. It will allow The Doctor to run a number of queries on the data which the business has specified below and they wish to be able to print out an invoice for each customer at the end of each month.
Part B: The next computer-based information system that the business is interested in is a Decision Support System (DSS) utilising Microsoft Excel (any version from Excel 2007 to current). The DSS will be used to analyse sales trends for the business to determine future courses of action for the business.
Dr John Smith would like the information in the Database Management System (DBMS) (Assignment 1) imported into Microsoft Excel (any version from Excel 2007 to current) so that the information can be summarised as a report and some future analysis of sales trends performed. The suppliers used by the business, source items from either Ireland (IE) or New Zealand (NZ). They allow the business to select from either of these two regions on an ad hoc basic depending on the most favourable exchange rate at the time.
Dr John Smith has noted that a number of the business’s competitors are providing a discount to customers who place large orders. The business would like to see what affect adopting a similar policy would have on the business. The business has also noted a growing number of online businesses are starting to provide free freight delivery as a way of encouraging more online business; write my essay in the business would like to run a number of scenarios based on potential Mark-up and Freight options to ascertain the best combination for the business if they were to adopt this policy too.
Part C: Dr John Smith also has a number of questions relating to the two computer-based information systems in Part A & Part B that he would like you to answer, prepare an Essay to answer these questions he has listed.
All parts of this project must be developed with professionalism and user-friendliness in mind.
http://www.bbc.co.uk/doctorwho/medialibrary/images/misc/logos/new_logo_512.jpg,
Michael Sauers,11th Doctor Who Logo.
Assignment 1: Part A (Database Management System)
Your firm’s Systems Analyst has developed a database structure that has been determined to be suitable to create a database to store The Doctor’s customer, item, supplier and order data for the business, which has been provided as follows:
Table Specifications
Table:
tblCustomers
Fields: Cust ID (Primary Key), Title, Family Name, Given Names, Date of Birth, Address, City, State, Postcode, Freight Distance (Km), Mobile Number, eMail Address, Mailing List.
Table:
tblItems
Fields: Item ID (Primary Key), Type, Description, Size, Freight Weight (Kg), Supplier ID, In Stock, On Order, Cost Price (IE) , Cost Price (NZ) .
Table:
tblSuppliers
Fields: Supplier ID (Primary Key), Supplier Name, Address, City, State, Postcode, Phone Number, Recommended MarkUp
Table: tblOrders
Fields: Cust ID, Item ID, Order Date (Primary Key), Dispatch Date, Order Qty
Note: The primary key of the Orders table is a combined multiple-field key. It has three fields in one key.
The Doctor has provided to us a partial list of the business’s customers, stock items, and suppliers and a partial list of her postal orders for the first quarter 2017 (Jan – March) to use as test data in four comma delimited text files which can be found on your firm’s Intranet (CIS5100 Study Desk).
Mrs Tara Dis, your manager, has set up the following tasks for you to complete for this part of the project:
Part A Tasks:
1. Create a Database and import the four (4) Text files into four (4) Tables
2. Modify Table Design
3. Set Primary Keys
4. Create Relationships between the Tables
5. Create Data and Update Queries
6. Create an Invoice Report

Task 1: Create and Import
Create a new blank Access Database (using any version from Access 2007 to current) and name it [lastname] [initial] _ [student number] _ [course code] _ assign1.accdb (eg. genrichr_0050051005_cis5100_assign1.accdb).
Import the four sets of data from your firm’s Intranet (CIS5100 Study Desk).
The easiest and quickest way to import data into Access is by using the Import Text Wizard. The following steps must be followed carefully to ensure the data is imported correctly:
Importing Tab Delimited Text files into Access (any version from Access 2007 to current) using the Wizard
1) On the External Data tab, in the Import & Link group, click the Text File data source icon.
2) In the Get External Data – Text File wizard popup, browse to find the ‘Assignment01 Text File Customers.txt’ text file and select the Import the source data into a new table in the current database option – then click OK.
3) Select the Delimited – Characters such as commas or tab separate each field option on the first page of the wizard – then click Next.
4) Select the Tab option on the second page of the wizard and turn on the First Row Contains Field Names check box – then click Next.
5) Set the following for each field on the third page of the wizard:
• Field Name – keep the field name as it appears when imported
Note: Changing Field Names rather than using Captions will result in loss of marks.
• Data Type – giving each an appropriate data type (students will be marked on their logical choice of data types, based on the sample data provided).
Note: Numbers that will not be used for calculations should be set as Text. Numbers such as Freight Weight and Order Qty must be carefully and logically set to avoid loss of data (numbers without decimal places should be set to be either binary, integer or long integer; and numbers with decimal places should be set to be single or double).
See the Beskeen et al textbook Access 2013 Unit E for more details on setting appropriate Data Types, particularly Table E-3: Common Number field properties for logical Data Types.
• When you are sure that each field has the appropriate data type, click Next.
6) Select No Primary Key option on the forth page of the wizard – these will be set in Task 2 – then click Next.
7) Name the table tblCustomers on the final page of the wizard and click Finish.
Repeat the above 7 steps for the rest of the text files naming each Database Table as follows:
Text File Table Name
Assignment01 Text File Items.txt tblItems
Assignment01 Text File Suppliers.txt tblSuppliers
Assignment01 Text File Orders.txt tblOrders
Note: Table names must conform to the Leszynski Naming Convention (LNC) as per the Naming Convention for Access Database Objects document in the Practical Appendixes found on the Study Schedule and Module Materials.

Task 2: Modify Table Design
Modify the four imported tables’ structures using the given Table Specifications, from the section above, in Microsoft Access using Table Design View:
• Use the above table specifications, checking that you have the correct table names and field names.
• Check that all fields have the appropriate Data Type from the following:
o Text, Number, Date/Time, Currency, Yes/No, Hyperlink.
• Add an appropriate Field Descriptions to ALL data field with a well-structured description, eg. for CustID an appropriate description would be:
Customer Identification | Data Type: Short Text: 3 Characters
• Ensure that you also set properties for each field where appropriate. You MUST set the following:
o Field Size – set appropriate logical fields sizes for all Text and Number data types (numbers without decimal places should be set to be either binary, integer or long integer; and numbers with decimal places should be set to be single or double)
o Caption – set an appropriate English caption for all fields where the field name is not in English (eg. Customer ID for CustID)
o Format – set an appropriate format for all: Yes/No and Date data fields; Text data fields that should be stored in Upper-Case (State); Hyperlinks data fields that should be stored in lower-case (EmailAddress); and numbers that contain currency or percentages
Note: IE is the country code for Ireland – should be formatted in Euros; NZ is the country code for New Zealand – should be formatted in Dollars.
o Decimals – set an appropriate number of decimal places for any single or double numbers
o Default Value – set an appropriate default value for all Yes / No data Fields
o Required – set any data Fields that must contain data to Required and leave any Fields where data is optional as unchecked.
o Validation Rule and Validation Text – include appropriate Validation Rules for each of the following data Fields: Title; State; and Item Type. This ensures that only limited value options can be entered for these data Fields.
See the Beskeen et al textbook Access 2013 Unit E for more details on appropriate settings for each Data Type
For example:

Before proceeding to Task 3, check the Data in the four tables against the Data in the four text Files to ensure that there has been no loss of Data during Task 1 and 2.
Task 3: Set Primary Keys
Set the Primary Keys for the four (4) Tables as per the following table specifications in Microsoft Access using Table Design View:
Table Name Primary Key(s)
tblCustomers CustID
tblItems ItemID
tblSuppliers SupplierID
tblOrders CustID, ItemID, OrderDate
Note: The primary key of the Orders table is a combined multiple-field key. It has three fields in one key.
See the Beskeen et al textbook Access 2013 Unit A and the Video provided in the Course Content section for creating primary keys
Task 4: Create Relationships between the Tables
Create the following relationships between the four (4) tables:
• tblCustomers to tblOrders
• tblItems to tblOrders
• tblSuppliers to tblItems
Check that the correct table names and field names are listed in the ‘Edit Relationships’ screen.
Ensure that you ENFORCE referential integrity, but do not set Cascading Updates or Cascading Deletes.
You should check that the computer has identified correctly the 1 to 8 relationships between the four (4) tables.
Note: This must be done after you have established the primary keys
See the Beskeen et al textbook Access 2013 Unit E and the YouTube videos on the StudyDesk for more details on creating relationships

Task 5: Create Data and Update Queries
Create the following THREE (3) queries using the Query Design View. Use the names given for each query to avoid confusion for the client (make sure you submit them in the order given below).
Note: Not all queries will require the inclusion of all four tables; you must decide which tables are appropriate for the generation of each query’s output. Only tables needed should be included in the query design as extraneous tables could cause problems with the query results.
Note: Query names must conform to the Leszynski Naming Convention (LNC) as per the Naming Convention for Access Database Objects document in the Practical Appendixes found on the Study Schedule and Module Materials – including the Query Number and Two Meaningful Words to describe the query eg. qry1XxxxxxXxxxxx.
See the Beskeen et al textbook Access 2013 Unit B, Access 2013 Unit F and Access 2013 Unit K for more details on creating queries
• Query 1: Late Dispatched Orders Query:
The Doctor would like to have a single query that the business can use to see the customers who are:
i) Living in Victoria, have had items dispatched late (between 28th February and today) and where the item was ordered before the 21st February and the item is not in stock
Or
ii) Living in South Australia, have had items dispatched late (between 5th March and today) and where the item was ordered before the 28th February and the item is not in stock
Create a Select Query that will display the CustID, Full Customer’s Name (including Title, Given Names, and Family Name), Full Customer’s Address, Date of Birth, eMail Address, MailingList, ItemID, Full Item Details (including Item Type, Item Description, Freight Weight and Supplier Name), OrderDate, Dispatch Date and OrderQty for those customers
i) living in Victoria, who have placed Orders before the 21st February 2017 but where these orders were only dispatched between the 28th February 2017 and today (using the BETWEEN criteria tool and the DATE() function), and where the business currently has that item not in stock
ii) OR living in South Australia (using the OR criteria row), who have placed Orders before the 28th February 2017 and where these orders were only dispatched between the 5th March 2017 and today (using the BETWEEN criteria tool and the DATE() function), and where the business currently has that item not in stock
Display the results sorted by State and Order Date, check that have you included all necessary Fields and ensure that you only display the required Fields.
Note: This query will display 58 rows of data if done correctly (33 VIC & 25 SA).
• Query 2: Import Duty the New Zealand (NZ) Cost Price Increase:
A new Australian import duty of 9.95% (to help build a bridge between the two countries) has been added for all products being imported from the New Zealand (NZ) and The Doctor has asked you to develop a query that will update the Cost Price from the New Zealand of all items that are currently on order. As it would be considered profiteering, it is important that the query does not update the Cost Price of items already in stock.
Create an Update Query that will raise the New Zealand (NZ) Cost Price for all items on order that are not in stock by 9.95%. It is always good practice to backup any data before running an update or a delete query. The following steps should be followed to achieve this Query:
• In the List of Tables, copy the table called tblItems and paste it with the new name tblBackupItems.
Use tblItems for this Update Query, not your back up table tblBackupItems. If you have difficulties with this query and need to restore your data to the original values, you can copy columns as necessary from tblBackupItems to tblItems and start again.
• Create an Update Query that will increase the Cost Price (NZ) in tblItems by 9.95% for all items currently not in stock but on order.
• Include rounding to 2 decimal places with the update calculation by placing the following function around the update formula: ROUND( update_formula ,2)
Hint:
ROUND( Cost Price (NZ) + Cost Price (NZ) * 9.95% ,2)
Note: Percentages must be converted to decimals in Update Queries.
Do not post formulas to the StudyDesk Forums; it may result in academic misconduct.
Make sure you DO NOT change the Query Type – keep it as an Update Query and do not run the Update Query more than once.
Note: This Query will update 30 rows of data if done correctly – compare the following four Items (ItemIDs 196, 395, & 453) between the tblItems and tblBackupItems to see if the update has been applied successfully.
• Query 3: Invoice Query with Calculated Fields:
The Doctor would like to have a query that the business can use to produce customer invoices (Task 7) to see how many customers not living in New South Wales and not living in Victoria ordered a TARDIS related product where the item was in stock. This query should also calculate the selling price (based on goods purchased from the Ireland) and order total, both of which will be needed on the customer invoices.
Create a Select Query that will display the CustID, Full Customer’s Name (including Title, Given Names and Family Name), Full Customer Address, ItemID, Full Item Details (including Item Type, Item Description, Item Size, Freight Weight and Supplier Name), OrderDate, and OrderQty, including two calculated Fields – Selling Price (AU) and Order Total (AU). Limit the query to only those customers NOT living in New South Wales and NOT living in Victoria (using the NOT criteria tools) who ordered a product where the Item Description containing the word “TARDIS” (using the LIKE criteria tool), obtained from a user specified Supplier, and where the business currently has that item in stock.
Note: As no supplier name has been given, this query must use a Parameter in place of the supplier name.
Display the results sorted by CustID, ItemID and Order Date, check that have you included all necessary Fields and ensure that you only display the required Fields and test using Supplier’s Name of “Rassilon Ltd.”.
Calculated Field Details:
• SellingPrice(AU) – CostPrice (NZ) x Exchange Rate x (1 + Recommended MarkUp)
• OrderTotal(AU) – SellingPrice(AU) x Ordered Qty
Exchange Rate NZ to AU: 0.93
Include rounding to 2 decimal places for the Selling Price Calculated Field by placing the following function around the formula:
ROUND( calculated_Field ,2)
SellingPrice and OrderTotal must be formatted to the appropriate currency and provided with meaningful captions in the properties for these two calculated Fields.
Do not post formulas to the StudyDesk Forums; it may result in academic misconduct.
Note: This query will display 8 rows of data if done correctly.
Task 6: Create an Invoice Report
The Doctor has provided you with the following sample Invoice. The client requires you to develop a similar invoice for their business.
Note: You must use the correct business name and address details given in the assignment preamble for your invoices – the example above is an example of what the client is looking for only.
Using all Fields from Task 5 Query 3, create in the Report Wizard (using the Block Report Wizard Template) a single Report called rptCustomerInvoice that produces a professional looking invoice for the business.
The invoice must have the following attributes:
• The report must contain at least all the elements displayed in the sample invoice (above).
• The report must be grouped by CustID.
• Each Customer’s invoice must be on a separate page.
Note: To do this, in the Report Design View, right click on ‘CustID Header’, choose ‘Properties’, find the ‘Force New Page and change it to ‘Before Section’. You should only view the Invoice in Print Preview to test that this is working – Report View will not put the Customers on separate pages.
Note: This Report will display 7 customer invoices if done correctly when tested using the Supplier Name: “Rassilon Ltd.”.
• Each Customer’s invoice must have the Customer’s name merged into a single Field including Title, Given Names and Family Name by modifying one of the Fields to include:
[Title] & – – & [GivenNames] & – – & [FamilyName]
• Each Customer’s invoice must have part of the Customer’s address merged into a single Field including City, State and Postcode by modifying one of the Fields to include:
[City] & – – & [State] & – – & [Postcode]
• Each Customer’s invoice must have Today’s Date in the Page Header
• Each Customer’s invoice must have an Invoice Total for each customer
• Each Customer’s invoice must not have any extraneous data including Grand Totals, Page Numbering, nor Summary Information.
• Each Customer’s order must have the Order Date in the Details Section
• Each Customer’s order must have alternating background colours in the Details Section
• Each Image on the invoice must be inserted using the Image Control and must have the following properties:
Properties Options
Picture Type: Embedded
Control Source: Blank
Picture: [File Name]
See the Beskeen et al textbook Access 2013 Unit D and Access 2013 Unit L and the Videos provided in the Course Content section for more details on creating Reports
Note: Report names must conform to the Leszynski Naming Convention (LNC) as per the Naming Convention for Access Database Objects document in the Practical Appendixes found on the Study Schedule and Module Materials.

Assignment 1: Part B (Decision Support System)
Mrs Tara Dis, your manager, has set up the following tasks for you to complete for this part of the project:
Part B Tasks:
1. Create a Spreadsheet and import the four (4) Access Tables into four (4) Worksheets
2. Data Validation Check
3. Create an Index Worksheet
4. Create a Data Input Worksheet Template for later use
5. Create a Calculations Worksheet Template for later use
6. Create Name Ranges for the Customers, Items, and Suppliers data
7. Create a Report Worksheet and set up the column headings
8. Modify the Report Worksheet by Cell Referencing all the Orders Table data
9. Modify the Report Worksheet by using VLOOKUP to get Customer, Item and Supplier data
10. Modify the Data Input Worksheet to include extra data needed for tasks 11 to 15
11. Modify the Report Worksheet by using a Nested IF to calculate Cost Price (AU)
12. Modify the Report Worksheet by using a Nested IF to calculate Selling Price
13. Modify the Report Worksheet by using a Nested IF to calculate Freight Cost
14. Modify the Report Worksheet by using a AND / IF to calculate Item Discount
15. Modify the Report Worksheet by using simple formulas to find Purchases and Sales, and Modify the Report Worksheet by using a formula to calculate the Order Discount
16. Modify the Data Input Worksheet to include extra data needed for tasks 18 to 22
17. Modify the Calculations Worksheet by using simple formulas
18. Modify the Data Input Worksheet by Cell Referencing all the Calculations data
19. Create eight (8) Scenarios on the Data Input Worksheet
20. Create a Scenario Summary of the eight (8) Scenarios
21. Create a Documentation Worksheet

Task 1: Create and Import
Open a single new Excel (any version from Excel 2007 to current) spreadsheet and name the file – ‘[lastname] [initial] _ [student number] _ [course code] _ [assignment number]’ (eg. genrichr_0050051005_cis5100_assign1.xlsx).
Import the following four (4) database tables from your Assignment 1 Microsoft Access (any version from Access 2007 to current) Database File and into Microsoft Excel (any version from Excel 2007 to current) (tblCustomers, tblItems, tblSuppliers, tblOrders). The easiest and quickest way to import data from Access (any version from Access 2007 to current) into Excel (any version from Excel 2007 to current) is by using the “Import From Access” Wizard. The following steps will assist you with this process:
8) Select the first unused tab at the bottom of the Spreadsheet, right click on it and rename it “CustomersTable”.

9) Put a heading at the top of the worksheet in cell A1 called “Customers Table”.
10) Go to the Data Icon Ribbon (see below)

11) Click on the From Access option in the Get External Data icon area.
12) In the Get External Data – From Access wizard popup, browse to find your Assignment 1 Access Database file and select the – then click Open.
13) In the Select Table wizard popup, select tblCustomers – click OK.
14) In the Import Data wizard popup, select Table and Existing Worksheet $A$3 as the location to Import the place to put the data.
15) Left click anywhere on the imported data in worksheet then go to the Design Icon Ribbon and select Convert to Range then click OK.
16) Check that the data has correctly been imported correctly into this worksheet.
17) Modify the layout of the data to a professional level of presentation, making sure that the headings are in English (Customer ID not CustID).
Use bold, italics, font size, font colours, shading, lines and borders.
Repeat the above 10 steps for the rest of the Access Database tables naming each worksheet as follows:
Database Table Worksheet Name Worksheet Title (Cell A1)
tblItems ItemsTable Items Table
tblSuppliers SuppliersTable Suppliers Table
tblOrders OrdersTable Orders Table
Task 2: Data Validation Check
Check the imported data in the CustomersTable, ItemsTable, SuppliersTable and OrdersTable to ensure that:
1. The column headings are displayed correctly
2. The content of each column displays in a format that appears valid for that type of data (apply appropriate formatting if required).
3. The content of each column contains complete and accurate data values (eg. Phone numbers are not truncated).
4. The content of each column contains reasonable data values for the use of this business.
If you discover that the data imported in any of your 4 table worksheets contains missing or inaccurate values, please contact the CIS5100 course team immediately. You will be issued with a new copy of the Assignment 1 Access Database file (containing the 4 Database Tables) to restart Task 1.
Task 3: Index Worksheet
Add a worksheet labelled Index before the four tables from Task 1. Put a heading at the top of the worksheet in cell A1 called Index Worksheet. Ensure that it contains all the recommended data for this worksheet listed in the Practical Appendixes found on the Study Schedule and Module Materials – Spreadsheet design considerations.
Modify the layout of the data to a professional level of presentation. Use bold, italics, font size, font colours, shading, lines and borders.

Task 4: Data Input Worksheet Template
Add a worksheet labelled DataInput after the Index worksheet from Task 2 (but before the four tables from Task 1) that conforms to the Practical Appendixes found on the Study Schedule and Module Materials – Spreadsheet design considerations. Put a heading at the top of the worksheet in cell A1 called Data Input Worksheet and then input the following template in the exact cells shown below onto this worksheet:
A B C D
3 Changing Cells:
4 Recommended MarkUp Type [Insert Markup Type here]
5 Recommended Freight Type [Insert Freight Type here]
6 Store Recommended MarkUp % [Insert Standard MarkUp % here]
7 Recommended Exchange Rate Type [Insert Exchange Rate Type here]
8 Exchange Rate (IE to AU) [Insert IE to AU Exchange Rate here]
9 Exchange Rate (NZ to AU) [Insert NZ to AU Exchange Rate here]
10
11 Quarterly Income:
12 Total Sales [Insert Cell Reference here]
13
14 Quarterly Fixed Expenses:
15 Bank Charges [Insert Bank Charges Expense here]
16 Electricity Expenses [Insert Electricity Expense here]
17 Freight Inwards Expenses [Insert Freight Inwards Expense here]
18 Internet Expenses [Insert Internet Expense here]
19 Telephone Expenses [Insert Telephone Expense here]
20 Wages Expenses [Insert Wages Expense here]
21
22 Total Quarterly Fixed Expenses [Insert Cell Reference here]
23
24 Quarterly Variable Expenses:
25 Total Purchases Expenses [Insert Cell Reference here]
26 Total Freight Outwards Expenses [Insert Cell Reference here]
27
28 Total Quarterly Variable Expenses [Insert Cell Reference here]
29
30 Total Profit: [Insert Cell Reference here]
31 Total Discount for Orders: [Insert Cell Reference here]
32 No. Orders Discount Applied: [Insert Cell Reference here]
* This template will be modified with correct number, formula and function in tasks 10 onwards.
Modify the layout of the data to a professional level of presentation. Use bold, italics, font size, font colours, shading, lines and borders.

Task 5: Calculations Worksheet Template
Add a worksheet labelled Calculations after the DataInput worksheet from Task 4 (but before the four tables from Task 1) that conforms to the Practical Appendixes found on the Study Schedule and Module Materials – Spreadsheet design considerations. Put a heading at the top of the worksheet in cell A1 called Calculations Worksheet and then input the following template in the exact cells shown below onto this worksheet:
A B C D
3 Quarterly Income
4 Total Sales: [Insert Formula here]
5
6 Quarterly Expenses
7 Total Quarterly Fixed Expenses: [Insert Formula here]
8
9 Total Quarterly Variable Expenses
10 Total Purchases Expenses [Insert Formula here]
11 Total Freight Outwards Expenses [Insert Formula here]
12
13 Total Quarterly Variable Expenses: [Insert Formula here]
14
15 Total Profit: [Insert Formula here]
16 Total Discount for Orders: [Insert Formula here]
17 No. Orders Discount Applied: [Insert Formula here]
* This template will be modified with correct number, formula and function in tasks 10 onwards.
Modify the layout of the data to a professional level of presentation. Use bold, italics, font size, font colours, shading, lines and borders.
Task 6: Name Ranges
On the CustomersTable, ItemsTable and SuppliersTable worksheets set the following Cell Range Names:
• Cust – on all the data (not headings) in the CustomersTable worksheet
• Itms – on all the data (not headings) in the ItemsTable worksheet
• Supp – on all the data (not headings) in the SuppliersTable worksheet
Note: You must only create the three name ranges listed in this task, any other name ranges used may result in loss of marks.

Task 7: Report Worksheet Headings
Add a worksheet labelled Report after the Calculations worksheet from Task 5 (but before the four tables from Task 1) that conforms to the Practical Appendixes found on the Study Schedule and Module Materials – Spreadsheet design considerations. Put a heading at the top of the worksheet in cell A1 called Report Worksheet and then type the following column headings, starting in cell A3:
• Customer ID, Title, Family Name, Given Names, Address, City, State, Postcode, Distance (km), Item ID, Type, Description, Size, Freight Weight (Kg), Supplier ID, Supplier Name, Supplier Recommended Markup (%), Order Date, Order Qty, Cost Price (IE), Cost Price (NZ), Cost Price (AU), Selling Price, Purchases, Item Discount, Sales, Freight Cost, Order Discount.
Modify the Report worksheets to a professional level of presentation, making sure that the headings are in English (Customer ID not CustID). Use bold, italics, font size, font colours, shading, lines and borders.
Task 8: Report Worksheet Cell Reference
On the Report worksheet, Use the Cell References formula, to obtain all 1000 rows of data from the OrdersTable worksheet for the following:
• Customer ID, Item ID, Order Date, Order Qty.
(For example, type =OrdersTable!A4 to reference data in cell A4 of the OrdersTable worksheet.)
Do not post formulas to the StudyDesk Forums; it may result in academic misconduct.
Modify the Summary worksheets to a professional level of presentation, making sure that the data is formatted correctly.
Note: All formulas must be designed to be typed once at the top of each column and copied down to the remaining cells in the column.
Task 9: Report Worksheet VLOOKUP
On the Report worksheet use the VLOOKUP function with the Cell Range Names (Task 2), obtain all 1000 rows of data from the CustomersTable, ItemsTable and SuppliersTable worksheets for the following:
• Customers Worksheet:
o Title, Family Name, Given Names, Address, City, State, Postcode, Freight Distance (km)
• Items Worksheet:
o Type, Description, Size, Freight Weight (kg), Supplier ID, Cost Price (IE),
Cost Price (NZ)
• Suppliers Worksheet:
o Supplier Name, Recommended Markup (%)
Do not post formulas to the StudyDesk Forums; it may result in academic misconduct.
Note: All formulas must be designed to be typed once at the top of each column and copied down to the remaining cells in the column – Beskeen Excel Unit B.
See the Beskeen Excel Unit H and the Videos provided in the Course Content section for more details on creating VLOOKUP functions
Task 10: Modify Data Input Worksheet
On the DataInput worksheet perform the following:
• type Store into the cell containing the phrase: [Insert Markup Type here],
• type 47.25% into the cell containing the phrase: [Insert Standard MarkUp here],
• type IE into the cell containing the phrase: [Insert Exchange Rate Type here],
• type 1.38 into the cell containing the phrase: [Insert IE to AU Exchange Rate here],
• type 0.93 into the cell containing the phrase: [Insert NZ to AU Exchange Rate here].
Task 11: Report Worksheet Cost Price (AU) Nested IF
On the Report worksheet:
1. Develop an IF function using the new Recommended Exchange Rate Type value (from the DataInput worksheet to calculate the Cost Price (AU) (in the Cost Price (AU) column) using the following criteria:
• If the Exchange Rate Type is IE then the Cost Price (AU) is calculated by multiplying the Cost Price (IE) by the Exchange Rate (IE to AU) cell on the DataInput worksheet.
Hint:
Cost Price (IE) x Exchange Rate (IE to AU)
• If the Exchange Rate Type is NZ then the Cost Price (AU) is calculated by multiplying the Cost Price (NZ) by the Exchange Rate (NZ to AU) cell on the DataInput worksheet.
Hint:
Cost Price (NZ) x Exchange Rate (NZ to AU)
Do not post formulas to the StudyDesk Forums; it may result in academic misconduct.
2. Ensure that you include rounding (to 2 decimal places – Beskeen Excel Unit B) into each calculation in your IF function and error checking (Beskeen Excel Unit E) to avoid incorrect results due to typing mistakes.
Note: All formulas must be designed to be typed once at the top of each column and copied down to the remaining cells in the column – Beskeen Excel Unit B.
Also do not include any unit measures such as $, kg or km in the IF function as this will result in a #VALUE error message. Brackets must only be used as indicated in the hints given above, any incorrect or extraneous usage of brackets may result in loss of marks.
You must remove any reference to the prefix Report! from these Nested IF functions to reduce complexity and redundancy of code.

See the Beskeen Excel Unit E and the Videos provided in the Course Content section for more details on creating IF functions
3. Test the IF function: Once you have completed the Cost Price (AU) IF function, perform the following two tests on it to ensure that it is working correctly:
• On the DataInput worksheet, type NZ into the Exchange Rate Type cell.
• Go to the Report worksheet and observe whether the Cost Price (AU) have changed.
• On the DataInput worksheet, type GIGO into the Exchange Rate Type cell.
• Go to the Report worksheet and observe whether the Cost Price (AU) now displays an error message.
Task 12: Report Worksheet Selling Price Nested IF
On the Report worksheet:
1. Develop an IF function using the new Recommended MarkUp Type value (from the DataInput worksheet) to calculate the Selling Price (in the Selling Price column) using the following criteria:
• If the MarkUp Type is Store then the Selling Price is calculated by increasing Cost Price by the Store’s Recommended MarkUp % from the DataInput worksheet
Hint:
Cost Price (AU) + Cost Price (AU) x Store Recommended MarkUp
• If the MarkUp Type is Supplier then the Selling Price is calculated by increasing Cost Price by the Supplier’s Recommended MarkUp
Hint:
Cost Price (AU) + Cost Price (AU) x Supplier Recommended MarkUp
Do not post formulas to the StudyDesk Forums; it may result in academic misconduct.
2. Ensure that you include rounding (to 2 decimal places – Beskeen Excel Unit B) into each calculation in your IF function and error checking (Beskeen Excel Unit E) to avoid incorrect results due to typing mistakes.
Note: All formulas must be designed to be typed once at the top of each column and copied down to the remaining cells in the column – Beskeen Excel Unit B.
Also do not include any unit measures such as $, kg or km in the IF function as this will result in a #VALUE error message. Brackets must only be used as indicated in the hints given above, any incorrect or extraneous usage of brackets may result in loss of marks.
You must remove any reference to the prefix Report! from these Nested IF functions to reduce complexity and redundancy of code.
See the Beskeen Excel Unit E and the Videos provided in the Course Content section for more details on creating IF functions

3. Test the IF function: Once you have completed the Selling Price IF function, perform the following two tests on it to ensure that it is working correctly:
• On the DataInput worksheet, type Supplier into the MarkUp Type cell.
• Go to the Report worksheet and observe whether the Selling Prices have changed.
• On the DataInput worksheet, type GIGO into the MarkUp Type cell.
• Go to the Report worksheet and observe whether the Selling Prices now displays an error message.
Task 13: Report Worksheet Freight Cost Nested IF
1. On the DataInput worksheet, type Lethbridge-Stewart Transport into the cell containing the phrase: [Insert Freight Type here].
2. On the Report worksheet develop an IF function using the new Recommended Freight Type value (from the DataInput worksheet to calculate the Freight Cost (in the Freight Cost column) using the following criteria:
1. If the Freight Type is Lethbridge-Stewart Transport then the Freight Cost is calculated at twenty-five cents ($0.25) per kilogram of the item’s freight weight and a third of a cent ($0.0033) per kilometre (Distance) if over 750 km per item ordered (Order Qty).
Hint:
($0.25 x Item Weight + IF(Distance 750 km, $0.0033 x Distance, 0)) x OrderQty
2. If the Freight Type is Sarah Jane Smith Logistics then the Freight Cost is calculated at a four dollars and fifty cents ($4.50) for the first nine hundred and ninety grams (0.99 kg) and then at a dollar and five cents ($1.05) per kilogram of the item’s freight weight over nine hundred and ninety grams (0.99 kg) per item ordered (Order Qty).
Hint:
($4.50 + IF(Item Weight 0.99 kg, (Item Weight – 0.99 kg) x $1.05, 0)) x OrderQty
Do not post formulas to the StudyDesk Forums; it may result in academic misconduct.
3. Ensure that you include rounding (to 2 decimal places – Beskeen Excel Unit B) into each calculation in your IF function and error checking (Beskeen Excel Unit E) to avoid incorrect results due to typing mistakes.
Note: All formulas must be designed to be typed once at the top of each column and copied down to the remaining cells in the column – Beskeen Excel Unit B.
Also do not include any unit measures such as $, kg or km in the IF function as this will result in a #VALUE error message. Brackets must only be used as indicated in the hints given above, any incorrect or extraneous usage of brackets may result in loss of marks.
You must remove any reference to the prefix Report! from these Nested IF functions to reduce complexity and redundancy of code.
See the Beskeen Excel Unit E and the Videos provided in the Course Content section for more details on creating IF functions

4. Test the IF function: Once you have completed the Freight Cost IF function, perform the following three tests on it to ensure that it is working correctly:
1. On the DataInput worksheet, type Sarah Jane Smith Logistics into the Freight Type cell.
2. Go to the Report worksheet and observe whether the Freight Costs have changed.
3. On the DataInput worksheet, type GIGO into the Freight Type cell.
4. Go to the Report worksheet and observe whether the Freight Costs now displays an error message.
Task 14: Report Worksheet IF / AND: Item Discount
1. On the Report worksheet develop an IF / AND function to calculate the amount of Item Discount given to an individual item on an order (in the Item Discount column) using the following criteria:
1. If the OrderQty is greater than or equal to ten (10) of the same item in any single order AND the Selling Price for that item is greater than $25.00, then the Item Discount is calculated at 7.5% of the Selling Price for that item, otherwise the Item Discount is zero.
Hint:
=IF (AND (OrderQty = 10, Selling Price $25), Selling Price x 7.5%, 0)
2. Ensure that you include rounding (to 2 decimal places – Beskeen Excel Unit B) into each calculation in your IF / AND function.
Note: All formulas must be designed to be typed once at the top of each column and copied down to the remaining cells in the column – Beskeen Excel Unit B.
Also do not include any unit measures such as $, kg or km in the IF function as this will result in a #VALUE error message. Brackets must only be used as indicated in the hints given above, any incorrect or extraneous usage of brackets may result in loss of marks.
You must remove any reference to the prefix Report! from these IF / AND functions to reduce complexity and redundancy of code.
See the Beskeen Excel Unit E and the Videos provided in the Course Content section for more details on creating IF functions
3. Test the IF function: Once you have completed the Item Discount IF / AND function and filled it down the column, review the values to ensure that it is working correctly in the following situations:
2. OrderQty is less than ten (10) and Selling Price is less than or equal to $25, should result in $0.00 Item Discount.
3. OrderQty is less than ten (10) and Selling Price is greater than $25, should result in $0.00 Item Discount.
4. OrderQty is greater than or equal to ten (10) and Selling Price is less than or equal to $25, should result in $0.00 Item Discount.
5. OrderQty is greater than or equal to ten (10) and Selling Price is greater than $25, should result in an Item Discount.
Task 15: Report Worksheet Purchases, Sales and Order Discount Formulas
On the Report worksheet calculate the following three simple formulas:
1. Purchases by multiplying Order Qty with Cost Price (AU).
2. Sales by multiplying Order Qty by the difference of Selling Price less the Item Discount amount.
Hint:
=(Selling Price – Item Discount) x Order Qty
3. Order Discount by multiplying Order Qty with Item Discount.
Note: All formulas must be designed to be typed once at the top of each column and copied down to the remaining cells in the column – Beskeen Excel Unit B.
You must remove any reference to the prefix Report! from these formulae to reduce complexity and redundancy of code. Brackets must only be used as indicated in the hints given above, any incorrect or extraneous usage of brackets may result in loss of marks.
Do not post formulas to the StudyDesk Forums; it may result in academic misconduct.
Task 16: Modify Data Input Worksheet
On the DataInput worksheet:
1. Replace the phrase “[Insert Bank Charges Expenses here]” in cell D15 with $7,695.65
2. Replace the phrase “[Insert Electricity Expenses here]” in cell D16 with $2,537.20
3. Replace the phrase “ [Insert Freight Inwards Expense here] ” in cell D17 with $85,130.55
4. Replace the phrase “ [Insert Internet Expense here] ” in cell D18 with $4,159.98
5. Replace the phrase “[Insert Telephone Expenses here]” in cell D19 with $3,392.22
6. Replace the phrase “[Insert Wages Expenses here]” in cell D20 with $49,202.42
Task 17: Calculations Worksheet Formulas
On the Calculations worksheet calculate the following four simple formula:
1. Replace the phrase in D4 “[Insert Formula here]” with a function to calculate the Total Sales by adding all the Sales in the Sales column on the Reports worksheet.
2. Replace the phrase in D7 “[Insert Formula here]” with a function to calculate the Total Quarterly Fixed Expenses by adding all the Quarterly Fixed Expenses on the DataInput worksheet.
3. Replace the phrase in D10 “[Insert Formula here]” with a function to calculate the Total Purchases by adding all the Purchases in the Purchases column on the Reports worksheet.
4. Replace the phrase in D11 “[Insert Formula here]” with a function to calculate the Total Freight by adding all the Freight Costs in the Freight Cost column on the Reports worksheet.
5. Replace the phrase in D13 “[Insert Formula here]” with a formula to calculate the Total Quarterly Variable Expenses by adding all the Quarterly Variable Expenses on the Calculations worksheet.
6. Replace the phrase in D15 “[Insert Formula here]” with a formula to calculate the Total Profit by subtracting the Total Quarterly Fixed and Total Quarterly Variable Expenses from the Total Sales on the Calculations worksheet.
7. Replace the phrase in D16 “[Insert Formula here]” with a function to calculate the Total Discount for Orders by using the SUMIF() function to add up all cells with an Order Discount greater than 0 in the Order Discount column on the Reports worksheet.
8. Replace the phrase in D17 “[Insert Formula here]” with a function to calculate the Number of Orders where a Discount was Applied by using the COUNTIF() function to count all cells with an Order Discount greater than 0 in the Order Discount column on the Reports worksheet.
Hint: For details on SUMIF and COUNTIF usage see Beskeen Unit E.
Do not post formulas to the StudyDesk Forums; it may result in academic misconduct.
Task 18: Data Input Cell References
On the DataInput worksheet:
1. Replace the phrase “[Insert Cell Reference Here]” in cell D12 with a cell reference to the Total Sales amount on the Calculations worksheet.
2. Replace the phrase “[Insert Cell Reference Here]” in cell D22 with a cell reference to the Total Quarterly Fixed Expenses amount on the Calculations worksheet.
3. Replace the phrase “[Insert Cell Reference Here]” in cell D25 with a cell reference to the Total Purchases Expenses amount on the Calculations worksheet.
4. Replace the phrase “[Insert Cell Reference Here]” in cell D26 with a cell reference to the Total Freight Outwards Expenses amount on the Calculations worksheet.
5. Replace the phrase “[Insert Cell Reference Here]” in cell D28 with a cell reference to the Total Quarterly Variable Expenses amount on the Calculations worksheet.
6. Replace the phrase “[Insert Cell Reference Here]” in cell D30 with a cell reference to the Total Profit amount on the Calculations worksheet.
7. Replace the phrase “[Insert Cell Reference Here]” in cell D31 with a cell reference to the Total Discount for Orders amount on the Calculations worksheet.
8. Replace the phrase “[Insert Cell Reference Here]” in cell D32 with a cell reference to the No. Orders Discount Applied amount on the Calculations worksheet.
Note: Ensure that you only use cell referencing for the Totals data.
Modify the CustomerTable, ItemTable, OrdersTable, SuppliersTable, DataInput, Calculations and Report worksheets to a professional level of presentation, making sure that the data is formatted correctly. Use bold, italics, font size, font colours, shading, lines and borders.
Do not post formulas to the StudyDesk Forums; it may result in academic misconduct.
Task 19: Scenarios
Using the Scenario Manager in Excel create and check the following eight (8) Scenarios using the Changing Cells of D4, D5 and D7 on the DataInput worksheet:
Scenario Markup Type Freight Type Exchange Rate Type
1 Store Lethbridge-Stewart Transport IE
2 Store Lethbridge-Stewart Transport NZ
3 Store Sarah Jane Smith Logistics IE
4 Store Sarah Jane Smith Logistics NZ
5 Supplier Lethbridge-Stewart Transport IE
6 Supplier Lethbridge-Stewart Transport NZ
7 Supplier Sarah Jane Smith Logistics IE
8 Supplier Sarah Jane Smith Logistics NZ
Note: Ensure you have a suitable scenario name for each scenario, eg. Scenario 1, Scenario 2 …
See the Beskeen Excel Unit K and the Videos provided in the Course Content section for more details on creating Scenarios.
Task 20: Scenario Summary
Using the Scenario Manager in Excel create a Scenario Summary worksheet from the DataInput worksheet based on the eight (8) Scenarios from Task 20 and focusing on the Result cells D12, D22, D25, D26, D28, D30, D31 and D32 on the DataInput worksheet.
Place the Scenario Summary worksheet between the Calculations and Report worksheets.
Note: Format your Scenario Summary worksheet to look professional as follows:
• Modify the heading of the Scenario Summary
• Remove the Current Value and Notes
• Label the Changing Cells and Results Cells
See the Beskeen Excel Unit K and the Videos provided in the Course Content section for more details on creating Scenarios.
Task 21: Documentation Worksheet
Add a Documentation worksheet after the four tables from Task 1. Put a heading at the top of the worksheet in cell A1 called Documentation. Ensure that contains all the recommended information for this worksheet listed in the Practical Appendixes found on the Study Schedule and Module Materials – Spreadsheet design considerations.
The Documentation Worksheet must demonstrate the following:
• A statement outlining the purpose of the Spreadsheet:
Purpose should outline why the Spreadsheet was created including – discussion about the Markup Type, Exchange Rate and Freight Type.
• A statement about the protection level that should be used on each Worksheet.
Protection should look at all 10 Worksheets and outline whether each sheet should contain protection and why.
DO NOT actually apply protection to your Spreadsheet – this will result in it being unable to be marked.
• A statement about how the user can access and use the Worksheets.
User Notes should provide a step by step guide for a new user to use the Spreadsheet from changing the values on the DataInput Worksheet to observing the outcome of these changes on both DataInput and Report Worksheets.
• A statement about what calculations have been used in the development of this Spreadsheet.
Calculations Notes should provide a brief description of each calculation found on the Calculations and Report Worksheets (does not need to discuss individual Cell References and VLOOKUPs – these can be discussed generally as a single calculation type).
Modify the layout of the data to a professional level of presentation. Use bold, italics, font size, font colours, shading, lines and borders.
Assignment 1: Part C (Analytical Essay)
Mrs Tara Dis has asked you to develop an analytical essay (1500 words in length) to the client, Dr John Smith outlining the major issues that the Decision Support System’s results have highlighted. Create a Word Document (using Word 2007 to current) and name it ‘[lastname] [initial] _ [student number] _ [course code] _ [assignment number’
(eg. genrichr_0050051005_cis5100_assign1.docx).
Essays have a particular structure – An introduction, a body (where you write your answer in a number of paragraphs, usually one for each idea or topic) and a conclusion. The conclusion is where you sum up your ‘argument’. Essays normally do not have headings.
The information at the following URL may be useful:
http://www.usq.edu.au/learningcentre/assignment-skills/writing-assignments/essay-writing
The body of your essay should consider the following issues:
From Part A (Approx. 500 words):
• Define what a Database Management System is.
• Define what a Relational Database is.
• Explain why a Database Management System is the appropriate tool for this project.
• Explain why this Database Management System was developed as a Relational Database.
• Describe what a Database Query is and discuss briefly the THREE (3) queries that were developed for this project.
• Describe what a Database Report is and discuss briefly the report that was developed for this project.

From Part B (Approx. 1000 words):
• Define what a Decision Support System is.
• Explain why a Decision Support System is the appropriate tool for this project.
• From the results of the Decision Support System results discuss the following (keeping in mind the information provided in the preamble on page 2):
o Which Mark-up Type would be most appropriate for the business? Why?
o How would the choice of the Mark-up Type impact on the customer’s decision to purchase from the company? Why?
o What would be the impact on the business’s profit if the plan to provide a discount to large orders was implemented? Why?
o Which Recommended Freight Type would be most appropriate for the business? Why?
o What would be the impact that the different Recommended Freight Types would have on the business’s profit if the cost was transferred to the business instead of the customer (as discussed in the preamble)? Why?
o Which country would be most appropriate for the business to import from at the moment? Why?
o What issues could cause the business to rethink its choice of country of import? Why?
The essay should be using a proportional font (eg. Arial, Times New Roman etc.), with a font size of 11 or 12, and be laid out using 1 ½ line spacing.
Note: It is expected that you will use the Baltzan et al and Beskeen et al textbooks to answer the topics Mrs Tara Dis has given you for the essay, as well as reputable online sources of information. You need to include a brief Bibliography formatted using the Harvard AGPS style on a separate page (see the following USQ website for referencing help: http://www.usq.edu.au/library/referencing/harvard-agps-referencing-guide.

Submission Guidelines
Attach the three (3) files:
• Access (any version from Access 2007 to current),
• Excel (any version from Excel 2007 to current), &
• Word (any version from Word 2007 to current)
Use the naming convention below, to your online assignment submission in the Assignment 1 area on the CIS5100 StudyDesk before midnight Australian Eastern Standard Time (AEST) on the day the assignment is due.
1. [lastname] [initial] _ [student number] _ [course code] _ assign1.accdb (eg. genrichr_0050051005_cis5100_assign1.accdb).
2. [lastname] [initial] _ [student number] _ [course code] _ assign1.xlsx (eg. genrichr_0050051005_cis5100_assign1.xlsx).
3. [lastname] [initial] _ [student number] _ [course code] _ assign1.docx (eg. genrichr_0050051005_cis5100_assign1.docx).
Note: Simply changing the File extension to .accdb or .xlsx or .docx on an Access 2003, Excel 2003 or Word 2003 File will not result in a suitable submission. If the assignment Files cannot be opened by the marker, it may be treated as late until a suitable replacement is received.
Upon completion of the submission process, check your uConnect email account for an automatically generated confirmation email (if you do not have an email account, print out the Submission Complete screen before exiting the Submission System). You must check that the File name and File size are listed correctly – if there is a problem with either, please email the course leader immediately.
If you have difficulties submitting through the StudyDesk Assignments submission tool, please review the Student Instructions document listed also on the CIS5100 StudyDesk. As a last resort only, email the course leader for instructions on an alternative course of action.

Viktor Frankl (1905–1995) once said: “Everything can be taken from a man but one thing; the last of the human freedoms—to choose one’s attitude in any given set of circumstances, to choose one’s own way.” Dr. Viktor Frankl was a Jewish Austrian neurologist and psychologist who survived the concentration camps during World War II. Frankl had his opinion on human freedom. Respond to the following questions: Explain whether you agree with Frankl’s opinion that it is important for a person to have the freedom to choose one’s attitude in a given set of circumstances and to choose one’s own way. Describe a personal example in a business setting that supports your explanation. For instance, you might want to discuss how people deal with edicts from on high in a given organization vs. situations where employees have a voice in the decision making process. To what extent you believe that freedom or the right to choose is important from an ethical perspective and how does this choice impact business success?

BHO2434 Consumer Behaviour Assessment Three – S1 – 2016
“Consumer Behaviour Report”
As part of your assigned group you will be required to submit a report on one of the two topics below.
“What do studies of stationary markets show? How does this work help us to define the limits of effective marketing intervention? Discuss.”
Or
“Describe the theory of planned behaviour, its applications, strengths and weaknesses.”
30% – Due Week Nine (9) (Week Commencing 2nd May)
Be clear, relevant and concise – in no more than 2,000 – 2,500 words not including references. Please use 12 point font, 1.5 spacing. The report needs to be submitted through Turnitin by 4pm on the Friday of Week 9 – Friday 6th May.
A good answer is closely related to the question, factually accurate, connected to the relevant theory and to the implications and applications of the evidence. Key studies and recent work should cited. You must use evidence to support your arguments. Practitioner’s concerns are important in showing the relevance of the question but these are not evidence. Do not be superficial; if the question is wide, cover some part of the answer in reasonable depth and state that you are doing this. It is important to indicate doubts about evidence and theory. Try to use academic journal papers as well as text book/lecture notes. References should be cited in the text, e.g. Smith (1956), and then fully listed in alphabetic order at the end. You must always give the authorship of work that you use, otherwise it is plagiarism.
BHO2434 Consumer Behaviour: Assignment
Two – Report
Students:
First Name Surname ID
Assignment Section Marks Allocated Not adeq
uate
(0) Poor
(1+) Adeq
uate
(5+) Very good
(7+) Excel
lent
(10)
Overall Presentation including spelling, grammar and layout (please note: poor spelling, grammar and layout may affect marks in other sections of the report). 10
Executive Summary which summarises the report as a whole.
5
Introduction This section includes the literature review 25
Discussion which discusses and applies the relevant CB theory from the previous section to explain what the marketing implications are.
30
Conclusion which summarises the outcome of your Discussion Section and the Implications of what you have found.
15
Sufficient number of references and correct referencing style (use of Harvard system). Note errors with referencing may affect marks in other sections of the report. Plagiarism will result in an overall fail.
10
Appendices (and organisation of appendices) which provide supporting material. These could include photos, brochures etc.
5
TOTAL TOTAL/ 30
/100 /30
Comments

Module 7 Assignment
Introduction
In this module, you have learned about the issues involved in resolving disputes arising from the collective agreement. The purpose of this assignment is to test your comprehension of these concepts.
This assignment is worth 15% of your course grade.
Instructions
Part A: Grievance Settlements (3 marks)
Incorporate your journal entries from the “Settlement of Grievances” activity in Topic 2 into a 250-word paragraph on the pros and cons of allowing or settling termination grievances and the best manner in which to do this.
Part B: Dispute Resolution (3 marks)
What type of dispute resolution process would be appropriate for the following types of disputes, and why?
• An employee is terminated for theft. The employee steadfastly denies taking the merchandise, and the employer has one witness who says that she saw the theft happen.
• An employee is denied “marriage leave” under the collective agreement because she requests it six months after the wedding in order to go on a honeymoon. There is no dispute on the facts, but the wording of the collective agreement could be interpreted in two different ways.
• An employee files a personal harassment grievance against her supervisor, alleging that there have been ten years of ongoing harassing comments and actions taken against her. The hearing would be long and involve a significant amount of evidence being called, including the evidence of every subordinate of this supervisor, which would put a great deal of pressure on the entire workforce.
Part C: Extra Damages (3 marks)
Provincial labour legislation sets out the powers of arbitrators and arbitration panels. For example, they have the ability to subpoena witnesses, call evidence, and order a remedy in a number of areas. An arbitrator can order that the party in breach of the collective agreement pay compensation to the aggrieved party in order to make them “whole.” For example, suppose that an employee has been unjustly terminated and has been off work for two months. The arbitrator can order that the employer pay the employee for the two months of back wages and benefits.
However, in BC, arbitrators do not have the ability to award punitive damages (over and above the amount of compensation needed to put the aggrieved person in the position as if the collective agreement had not been breached). In a 250-word paragraph, consider both the pros and cons of an arbitrator having the ability to award extra damages (i.e., damages to “teach the employer a lesson”). Do you think that an arbitrator should be able to award these types of damages?
Part D: Major Module Assignment (6 marks)
Read the following scenario and write a 250-word (approximately 1 page) response answering the following questions:
• Assume that the union files a grievance. Summarize the nature of the grievance and the remedy that the union would request in the grievance.
• Analyze both parties’ arguments to the grievance.
• If you were the arbitrator, which decision would you make and why?
• How would a ‘without prejudice’ settlement benefit or not benefit the parties?
Robert Findlay Scenario
Robert Findlay recently arrived in Vancouver from Winnipeg to a new company to take a position as maintenance engineer for XYZ Company. He has 15 years of experience in his line of work but he has had trouble adjusting to his new work environment. He feels that he is given the most labour-intensive and brainless work at the plant and that he is bypassed for the more skilled work that he can capably perform.
One day in October, Robert Findlay felt his frustrations at work growing. He had just come to work on a Monday morning after a weekend of nursing his wife and four children who had had the flu. He arrived at work twenty minutes late and when he tried to explain his situation to his supervisor, the supervisor listened for about one minute and then got distracted by other work. The supervisor ended up telling him that if he were late again, action would be started against him and that such action would eventually lead to his termination. His supervisor explained how he hated to take this approach with Robert as he was a good worker but that he had to consistently apply the rules regarding tardiness.
When Robert went to the dispatcher to pick up his tools for work all that was left were the worst tools in the shop. He moped over to the supervisor; the same person who would not listen to him about being late and he, as usual, gave him the dirtiest work of the day. As he was working on the equipment, the union representative came to him and told him that the company had not made enough profit this year for the employees to receive a Christmas bonus. Robert had been counting on that bonus to catch up on his expenses from moving.
Close to the end of Robert’s shift he sat down and started to complain to one of his coworkers. His co-worker suggested that if he were discontent he should talk to the union representative. So, he went to the union representative with his problems. The union representative (who also worked in the same department) said that there was nothing that could be done about his situation. Therefore, Robert took matters into his own hands and went to see the plant supervisor.
He walked into her office and said, “What kind of operation are you running here anyway? All I get are the dirtiest jobs and to top it off, after all this sweat and pain, I’m not going to get any Christmas bonus! I quit!” The supervisor stood there a bit stunned by this outburst but did not endeavour to convince Robert to stay at work as they would be entering a quieter production time now that the fall was over.
After a day of cooling off, Robert realized that he needed this work and that perhaps he could stick it out a while longer. He phoned the plant supervisor and stated that he had quit in haste and that he would like his position back. The plant supervisor stated that she considered that he had quit and that was the end of the matter. Robert phoned the local union who said that they would investigate the matter for him and let him know if he had a valid grievance.
Part E: Participation Summary (5 % of the final course grade)
• Prepare a 200-word report (not more than 1 page, double-spaced) that summarizes your contribution to each of the 3 monthly online discussions. Provide evidence of sample highlights and examples that demonstrate your depth of thinking.
• Prepare a 200-word report (not more than 1 page, double-spaced) that presents your opinion about the online discussions. Discuss how participating in the monthly online discussions make you more aware of your views and other peoples’ views about the course topics. How did you react to the perspectives presented in the headline articles? Did you agree or disagree with everything you read? Were you comfortable with other learners’ perspectives when they varied from your own? Do you think that contrasting ideas influenced you or your ideas and viewpoints? Explain your answer.

COURSEMATERIALS

Topic 1: Prevention of Grievances
While there are many issues that arise between management and the union during the term of the collective agreement, strikes and lockouts are not permitted during the term of the agreement. So how are these disputes resolved? Often, these types of disagreements are resolved daily with little or no difficulty. There are union stewards in the workplace who hold a dual role: while performing their regular job with the employer, they also act as “first level” representatives of the union. In other words, when an employee has a concern about an issue in the workplace, he or she can approach the union steward, who may be able to resolve the concern (e.g., by explaining the provisions of the collective agreement) or approach a management representative to discuss the issue. Many potentially large disagreements can be resolved at this early point by this process.
You have already learned about the different labour relations management strategies that can be used. Employers that adopt a union acceptance strategy are much more likely to resolve disputes informally. In these workplaces, the union stewards feel comfortable with management and are encouraged to come forward to discuss issues of concern as soon as they arise. This open communication between the parties is invaluable in working together during the term of the collective agreement and preventing the issues of concern from turning into grievances.
A grievance is the formal airing of a dispute by either party, usually the union. It involves an official complaint, usually regarding management’s interpretation of the collective agreement or implementation of its management rights.
It is important to understand that, even though the grievance may relate to a specific employee’s circumstances (e.g., a grievance alleging that the employee was unjustly disciplined), it is the union that “owns” the grievance. In other words, the union can file the grievance and even settle the matter without the approval or assistance of the employee. Of course, if an employee feels that he or she has not been fairly represented by the union, an “unfair representation” complaint can be filed against the union.
The “work now, grieve later” principle is a given in Canadian labour relations. For example, if an employee feels that the employer is breaching the collective agreement by asking her to work overtime without extra pay, she must work the overtime and grieve the matter, unless to do so would be unsafe or unlawful. This principle exists so that the workplace can continue to run in an efficient manner, while also ensuring that an employee’s rights are protected. In this example, if the employer was wrong to require her to work overtime without extra pay, the employee will be reimbursed for the payment in order to put her in the same position as if the collective agreement had not been breached.
Generally, labour legislation stipulates that every collective agreement must contain an arbitration provision. This type of provision provides that any disagreement between the parties about the interpretation or alleged breach of the collective agreement—including discipline or termination issues—may be submitted to an impartial arbitrator for resolution. Typically, it is only possible to send a dispute to arbitration after the grievance procedure has been exhausted.
While the parties are free to negotiate any type of grievance procedure that they wish, typical grievance procedures include three steps. Step 1 is generally an oral complaint given to management, with the two parties trying to resolve the matter. If the problem cannot be solved at this point, the union can move the grievance along to Step 2, generally a written complaint to the employer, including the details of the complaint and the remedy requested. Management then is given a certain amount of time to investigate and respond in writing to the grievance, either allowing it or denying it. If the grievance is denied and the union wishes to pursue the matter, they can then submit the grievance to Step 3 of the process. At this stage, there is generally a meeting/hearing where both parties give their evidence and arguments, commonly in front of two or more representatives from each party. This is the last time that the grievance can be settled before being referred to arbitration.
Activity 1: Grievances
Introduction
There are a few different types of grievances that can be filed in the workplace. Similarly, there are varying grievance procedures that are negotiated into collective agreements.
Instructions
To better understand the types of grievances that may be filed and how parties choose to deal with them, read pages 373-385 in the text. As you are reading, consider whether you think the grievance procedure is a useful method of resolving disputes in the workplace. Why or why not?
Activity 2: Grievance Experience
Introduction
In large workplace, it is not uncommon for hundreds of grievances to be filed every year. Of these grievances, a vast majority are settled during the grievance procedure, without the need for arbitration.
Instructions

In your reflective journal, outline your experience with a grievance filed with an employer. It can be your grievance or a grievance that you have heard or read about in your workplace or in another workplace. What was the grievance about? Did the parties try to settle it early on in the grievance procedure? Was it resolved without resorting to arbitration? Do you think the matter was dealt with in the most effective manner? What were the effects beyond the grievance procedure (e.g., to the personal relationship between the parties involved)?

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Case Study: Josh

Josh works for the City of Pleasantville as a unionized park worker. One afternoon, the human resources manager, Beth, notices him sitting in his city truck at the side of the road. She approaches him and catches a whiff of marijuana from his truck. She asks him if he is smoking marijuana, and he admits that he is. He explains that he is on a break, and that he is just about done his shift.
After an investigation, the employer decides to terminate Josh’s employment as a result of his actions. The president of the local union, Jeff, immediately approaches Beth to discuss the situation at Step 1 of the grievance procedure. She advises that doing drugs on city time is a very serious employment offence, and there is absolutely no possibility that the employer will reconsider its decision. Accordingly, the union files the grievance at Step 2 of the grievance procedure. The grievance alleges that the employer has terminated the employee without just cause because Josh suffers from a drug addiction problem. The remedy requested is that the employer re-instate Josh immediately, allow him to undergo drug counselling, and credit him with the seniority and wages that he has missed since he was terminated.

After the alleged violation of the collective agreement, the union will conduct its investigation. The shop steward and/or a representative of the union will interview witnesses and collect pictures and any evidence of the breach. The union will then determine if it feels that there has been a breach of the collective agreement. Sometimes, an employee may feel wronged, but the union may decide that the employer hasn’t breached the collective agreement, or they don’t feel that filing a grievance is appropriate at the time. As discussed above, the union owns the grievance and can determine whether the grievance should be filed and pursued.
If the union determines that there has been a breach that should be remedied by the employer, it is generally the shop steward or another local union representative who approaches management at Step 1 of the grievance procedure.
It is usually not until the grievance is filed at Step 2 of the grievance procedure (i.e., submission of the written grievance) that the employer undertakes a detailed investigation. In some workplaces, the written grievances are filed with the human resources or labour relations department, and staff is not necessarily aware of the circumstances of each grievance. In these situations, it is very important for management to interview witnesses and attempt to find out the circumstances behind the grievance to see if the grievance should be allowed. It is important for the employer to continue to treat the employee fairly during this process (assuming that it is not a termination grievance). If the employee continues to work during the grievance procedure, the employer cannot retaliate in any way against him or her.
In the example above, the written grievance is most likely filed with Beth, who has had intimate knowledge of the situation from the start and doesn’t need to conduct a detailed investigation into the facts. However, once the written grievance comes in, Beth may learn additional facts from the grievance form or from the union directly, necessitating a further investigation. In the above example, Beth was not aware that the union was alleging that Josh has a drug addiction problem until the grievance was actually filed. At this point, Beth will need to undertake a further investigation to ascertain the truth of this assertion. She may then consult with other management personnel to determine whether the decision to terminate was excessive given this new information.
Management may decide that no breach of the collective agreement has occurred and advise the union in writing that the grievance is denied at the second step of the grievance procedure. In some cases, however, management may determine that there has been a breach of the agreement and advise the union in writing that the grievance has been allowed. The employer would then give the remedy that the union asked for in the grievance. In other cases, the employer may feel strongly that they did not do anything wrong but may recognize that there is a risk that an outsider may view their conduct as a breach. At this point, the employer may want to engage in settlement discussions.
Settling a grievance is a common method by which the union and the employer resolve the grievance to both parties’ satisfaction. The union will withdraw the grievance and promise not to file the same grievance again in exchange for some type of remedy given by the employer. The nature of a settlement is that neither party admits that they are wrong, but a compromise of some type is agreed upon (e.g., the employee is given some monetary compensation, or the employer agrees to engage in certain conduct, such as posting a job or remedying a work schedule). It is important for the employer to remember that the union owns the grievance; therefore, any settlement discussions must be with the union. The employer cannot undertake settlement discussions directly with the employee.
The settlement of grievances is usually done on a “without prejudice” basis. In other words, neither party admits any wrongdoing. In addition, the fact that the parties have settled the matter cannot be used again in a subsequent dispute. For example, suppose that Josh is reinstated without prejudice basis as a settlement to the termination grievance. The next week, John, one of Josh’s co-workers, is caught doing drugs on his lunch break. If the employer terminates John, the union cannot argue that John cannot be terminated simply because of the fact that Josh was reinstated under similar circumstances. Instead, each new situation is decided and dealt with on its own merits.
Suppose a griever (John Brown) was fired for attending work while inebriated which according to the company policy is grounds for immediate termination based on the risk to himself and to his fellow employees.
Look at the following sample of a settlement to this grievance on a “without prejudice or precedent basis” by clicking on John Brown.
Activity 3: Settlement of Grievances
Introduction
In many workplaces, termination grievances are resolved in the following manner:
1. The termination letter is replaced with a letter of resignation.
2. All evidence of the termination is wiped from the employee’s personnel file, and the file is sealed.
3. The employee receives some type of monetary compensation (e.g., $2000).
4. The employer provides an agreed-upon reference letter. (E.g., Josh worked at the City as a parks worker from 1999 to 2001. His performance reviews were always above average.) The employer will only use this information when asked for a reference from a potential new employer and is prohibited from mentioning the alleged misconduct to any potential new employer calling for a reference.
Instructions
You will be expected to use your answers for this activity in the module assignment.
In your reflective journal, consider the pros and cons of agreeing to this type of a settlement, from both the employer’s and the union/employee’s view. You may want to consider the following questions:
• What is the $2000 for? Is it simply the employer making a business decision about the cost of having to defend the matter at arbitration? (I.e., if arbitration will cost $4000, why not just settle for $2000?) Is this “nuisance” money? Doesn’t paying this money actually open the door to more nuisances?
• Do you think that the alleged misconduct will truly be wiped from the employee’s file and never mentioned again? Is it fair that potential new employers are not privy to this information? What if the employee has been fired for suspected theft, this type of settlement is reached, and the employee then steals from the new employer? Should the new employer be able to sue the old employer for not disclosing the information?
• If the employee applies for new jobs and is directly asked whether he has been fired from any previous job, should he be able to say no, given the settlement reached? Is this ethical?
Activity 4: Case Study
Introduction
At the beginning of this topic, you read about Josh’s grievance with the City of Pleasantville. Assume the following facts:
• The employer has confirmed that Josh is a drug abuser, and he admits this and wants to kick the habit.
• The union has made it very clear that they are dedicated to taking this grievance all the way to arbitration if need be.
• Josh has been terminated for one month at this point and has lost approximately $4500 in wages and benefits.
Instructions
In your reflective journal, explore your feelings about allowing this grievance (i.e., reinstating Josh), denying it, or settling it. If you were the employer, what would you do? Would you reinstate Josh? Credit his seniority? Give him back pay? How much? Why?

Topic 3: Third Party Assistance in Resolving Grievances

There are two main types of arbitration: interest arbitration and grievance or rights arbitration. As you learned earlier, interest arbitration is usually used in collective bargaining as a last resort to resolve bargaining issues. Grievance arbitration or rights arbitration is used when the parties dispute the interpretation and application of a collective agreement after the grievance procedure has been exhausted.
An arbitrator is a neutral third party who listens to the evidence and arguments of both parties and then renders a binding decision. The parties are bound to abide by the decision of the arbitrator. Some agreements call for a single arbitrator, while others require that an arbitration panel hear the dispute. If a panel is used, each party commonly appoints one member of the panel, known as the “winger,” and then a third neutral arbitrator is also picked, either by the parties or by the “wingers.”
Usually, the parties agree to the appointment of a certain arbitrator. However, in some provinces, the labour legislation also sets out a process to have an arbitrator appointed where the parties are unable to agree. For example, in BC, either party may apply to the Collective Agreement Arbitration Bureau, and the bureau will appoint an arbitrator without any input from either party.
The arbitration process is adversarial: both sides present evidence and advocate their own positions, and the arbitrator chooses the “winner.” However, arbitrations are generally less formal than a traditional court setting. For example, hearings are commonly held in informal locations such as hotel meeting rooms. Also, the rules of evidence are more relaxed, and lawyers are not required to run arbitration. (Some parties still use lawyers, but most use in-house advocates or representatives.) The costs of the arbitration are generally borne by each party, unless the collective agreement states otherwise.
Arbitrators have the power to summon witnesses to testify and/or to bring relevant documents to the hearing. Prior to the arbitration, either party can ask for an order from the arbitrator (usually through a conference call) to obtain disclosure of needed information from the other side, where that party has been unwilling to give it.
The physical layout of the arbitration room is shown below. The arbitrator (or arbitration panel) sits in the middle, with each party on the opposite side of the U-shaped table. There is a small table on the open side of the square, where witnesses sit to give testimony.

The chronology of arbitration is as follows:
1 Opening comments of Party 1, the party bearing the onus in the case, followed by the opening comments of Party 2. Note: The union generally bears the onus to prove that there has been a violation of the collective agreement in all cases, except two notable exceptions: in discipline/discharge cases and in selection cases, the employer goes first and has the onus of proof.
2 Party 1 leads their witnesses through the evidence. Party 2 cross-examines each witness after their evidence.
3 Party 2 leads their witnesses through their evidence. Party 1 cross-examines each witness after their evidence
4 Arguments and closing comments by Party 1, then Party 2. Finally, Party 1 may make a short reply to anything new brought up by Party 2 in its closing arguments. Note: In closing arguments, the parties will apply their facts to the law and argue that the law is in their favour. Each party may point out other arbitration cases that came to the conclusion that they favour.
Once the arbitration hearing is concluded, the arbitrator (or panel) reviews the facts, evidence, arguments, and law and writes a binding decision. The decision of the arbitrator is reviewable but only in certain circumstances, which are set out by the provincial labour legislation. For example, in BC, Section 99 of the Labour Relations Code allows arbitrations to be appealed to the Labour Relations Board within fifteen days where a party has been denied a fair hearing or the award is inconsistent with the principles of the code. Generally, the board will not interfere with the interpretation of the collective agreement by an arbitrator where he or she has made a genuine effort and there was a reasoned analysis of the issues. For example, the board will not consider new argument or new evidence not presented at the choice of applicant, nor will it review findings of fact. However, the Board will interfere, for example, when there has not been a fair hearing, the real substance of the matter was not considered, the arbitrator considered facts not in evidence, or the arbitrator should have looked at outside extrinsic evidence. If the board decides to allow the appeal, it can substitute its own decision, send it back to the original arbitrator (often with directions), or give it to a new arbitrator.
In BC, if a party is still unhappy with the result, it can only require the board to reconsider its own decision if there is substantial proof that there is new evidence, the original decision was inconsistent with the principles of the Labour Relations Code, or the board acted contrary to the principles of procedural fairness.
Alternatives to Arbitration
While the arbitration process was invented as a means of having a less formal and more cost-effective way to solve disputes arising during the term of the collective agreement, there are critics of the system. Some people feel that the arbitration process has become overly legalistic, costly, and inefficient. It is not uncommon for arbitration hearings to last several days or a week. With arbitrators charging approximately $2000 per day, plus the cost of the room rental and any legal fees, it is not a cheap forum.
For these reasons, some parties use other methods of dispute resolution. For example, many collective agreements include the ability to send a dispute to mediation, a troubleshooter, a med-arb, or a summary form of arbitration. In mediation, an impartial mediator will assist the parties to come to a settlement on the issues, without the need to go through all of the evidence. The mediator may be appointed by the parties or through a process set out in the labour legislation. For example, in BC, either party may apply to the Collective Agreement Arbitration Bureau to have a settlement officer appointed to assist the parties in resolving the issue prior to it going to formal arbitration.
In a troubleshooter, a neutral third party may attempt mediation but will also render a “recommended settlement” to the parties, which the parties may or may not choose to follow. In a med-arb, the third party acts as a mediator at first; however, if the parties are unable to resolve the matter, the third party becomes the arbitrator, hears the evidence, and then renders a binding decision. In some collective agreements, a summary form of arbitration is provided for. For example, there may be no evidence called, and the hearing just proceeds on the basis of oral or written arguments submitted to an arbitrator. This type of hearing is not good for issues involving witness credibility. However, it is good for issues where the facts are not in dispute.
In many jurisdictions, there is also an expedited arbitration process set out under the labour legislation. This may be used when one party feels that there is urgency in having the matter heard by an arbitrator. For example, in BC, Section 104 of the Labour Relations Code sets out the expedited arbitration process. Specifically, assuming that the grievance procedure has been exhausted and the matter has not yet been referred to arbitration under the collective agreement provisions (but the timeframe for referring to arbitration is not yet expired), either party can apply for expedited arbitration. The Collective Agreement Arbitration Bureau will appoint an arbitrator; a hearing must be held within twenty-eight days, and a decision rendered within twenty-one days after the conclusion of the hearing.
Activity 5: Arbitrations and Alternatives to Arbitrations
Introduction
The traditional adversarial approach to arbitrations continues to be the most widely used method for solving disputes arising during the term of the collective agreement. While there are benefits to this approach, it also has its critics, and therefore a number of alternative dispute resolution methods have started to emerge.
Instructions
Read the “Guide to the Labour Relations Code” regarding the third party grievance resolution procedures available in British Columbia at http://www.lrb.bc.ca/codeguide/chapter9.htm.
Read pages 388-390 in the text. As you read, consider the advantages and disadvantages of using grievance arbitration versus the alternative approaches. Do you feel that different types of disputes may be more amenable to different resolution processes? Why or why not?
Activity 6: Canada Labour Code Comparison
Introduction
In this topic, we have been considering arbitration processes for employers covered by the provincial labour legislation. However, there are also many federal employers—such as airlines and banks—that are covered by the Canada Labour Code.
Instructions
Access the Canada Labour Code at http://laws.justice.gc.ca/en/l-2/index.html Browse the sections of the code that pertain to grievance arbitration. Compare and contrast these provisions with those under the provincial legislation of your choice. You can find the provincial labour legislation at the same link.

Labor Relations Assignment
Part A: Grievance Settlements
The settlement of grievances exposes the organizations and employees to various benefits and disadvantages. The settling of the grievances is a common approach in resolving the grievances to enhance satisfaction. One of the benefits of the settlement of grievances is that it occurs without prejudice (Colvin, & Gough, 2015). The approach ensures that both prejudices are applied in settlement of the disputes with the employees. For example, Josh was later reinstated without any prejudice indicating the settlement of the termination grievances.
The approach also gives both parties including the Union and the employee the opportunity to explain their actions and whether they had violated the employment terms. Each party will explain his demands and their willingness to compromise for a solution. For example, when the employer feels that they did not violate the employment contracts, they can engage in settlement discussion with the union and the aggrieved employees (Blake, Browne, & Sime, 2016). The disadvantages include the lack of a decisive person with authority to make a professional judgment on the issue. The settlement approach could lead to unfair solution due to the lack of specific action of settling the grievances.
The best way to settling the grievances is the conducting of open discussions with the union representatives and the aggrieved employees. The discussion will help in getting feedback and negotiating better terms and agreements, which is useful. The condition of negotiation with the aggrieved parties is critical in obtaining a sustainable solution (Nolan-Haley, 2013). It is because all parties can make their arguments and compromise into a single solution, which is acceptable. In litigation, it would leave some parties unsatisfied with the outcome and would affect their engagements in the future.

Part B: Dispute Resolution
In the case of employee termination because of theft, litigation would be the best dispute resolution process. It is because of it difficult to resolve the theft issues without a jury and judge to prove the claims of theft by the employee.

In the issue of the employee being denied marriage leave based on collective agreement, the use of negotiation would be appropriate. The employer should seek the union and the employees to negotiate on the terms and conditions for being allowed to go on marriage leave.

In the case of the employee filing sexual harassment claims, the best dispute resolution process is a settlement of the grievances of the employees. The reliance on the judicial process would be costly to the company and could hurt the reputation of the company and the accused employees. Thus, the settlement of the case is useful in dealing with the sexual harassment claims.

Part C: Extra Damages
An arbitrator’s ability to award damages to aggrieved employees is important. The aspect has some advantages and disadvantages. Some of the advantages include the parties have the opportunity to choose an arbitrator with expertise on the subject matter. The expertise in the emolument contracts would be useful in ensuring that the arbitrator is fair (Brubaker, et al., 2014). Another advantage is that the arbitrator will make the final decisions. The power of awarding damages is useful in making the specific decision. In the arbitration process, there is usually no jury.
On the other hand, the disadvantages include the lack of full understand of the information and evidence due to the limited time. The arbitrators usually lack comprehensive evidence and information to make good decisions. Another disadvantage of the arbitrators is that it makes awards without written evidence and documents. The lack of written documents and evidence can lead to the arbitrators making the wrong decisions. These advantages and disadvantages are useful in resolving the arbitration concerns by giving awards to the aggrieved persons.
I think the arbitrator should be allowed to award these types of damages to the employees. It is because if the arbitrator does not have any powers to award damages, the arbitration process would be irrelevant. An arbitrator will fulfill his mandate well when he or she has the influence to offer a significant direction about the disputes (Colvin, & Gough, 2015). It is important that the arbitration process continues with the opportunity for the aggrieved party to get remedies, more so the award damages. Thus, the arbitration process is useful in resolving the employee grievances with the employers.

Part D: Major Module Assignment
The union phoned by Robert would seek a grievance against poor working conditions because it is not easy to file a grievance against the bonuses. The company has the privilege to decide whether to offer bonuses to the employees depending on the profitability of the company in the year. The union would be requesting for the reinstatement of Robert and demand for him to be given better jobs and improved working conditions.

In the part of the employer, they would argue that Robert had verbally quit from the Job and they had agreed to his dismissal. The employer would have a valid argument that Robert was unwilling to work for them and he had reassigned willingly from the job. In contrast, the union will argue that Robert had valid complaints against the company such as the poor working conditions.
For example, Robert had complained about being given the dirtiest jobs in the company, which usually lead to him being sick and late for a job. Even after complaining, the supervisor did not take any actions to improve the working conditions (Colvin, 2013). The union can also argue that Robert had made verbal to quit under extraordinary situations when he was angry. The situation shows that Robert could not make rational decision to quit.
If I were an arbitrator, I would make the decision to compel the company in reinstating Robert and guaranteeing better working conditions rather than giving him the dirtiest considering his qualifications as an engineer. A without prejudice settlement would benefit both parties by ensuring that Robert and his employer have a good working relation in the future (Blake, et al., 2016). It helps to reduce potential conflicts and negative perceptions other persons.
Part E: Participation Summary
In the last three months, I was able to engage in the various online discussions about labor relations and resolution of disputes in the workplace. The aspects of grievance settlements are an important subject in dealing with settling termination grievances. The resolution of grievances is an important strategy useful in dealing with critical problems facing the employers. The dispute resolution subject involved different methods including litigation, arbitration, negotiation, and collective bargaining agreements. For example, I learned the various aspects of dispute resolution such as the settlement of grievances. In addition, the aspect of extra damages is useful in understanding the power of the arbitrators to remedy grievances raised by the employees.
The participation in the online discussions was useful in getting diverse views from the opinions raised by the other students on the topics. The perspectives on dispute resolution were presented in the headline articles through catchy themes and brief quotes useful in understanding the subject matters. I would not agree with all the things I read in the headline articles. I usually focused on getting the subject description and ensuring that it gives strong evidence and opinion on the issues. At times, I was comfortable with the other persons’ perspectives even when they were different from my personal views. The contrasting ideas helped in improving my ideas on the key labor issues in the organizations.

References
Blake, S., Browne, J., & Sime, S. (2016). A practical approach to alternative dispute resolution. Oxford: Oxford University Press.
Brubaker, D., Noble, C., Fincher, R., Park, S. K. Y., & Press, S. (2014). Conflict resolution in the workplace: What will the future bring?. Conflict Resolution Quarterly, 31(4), 357-386.
Colvin, A. J. (2013). Participation versus procedures in non‐union dispute resolution. Industrial Relations: A Journal of Economy and Society, 52(s1), 259-283.
Colvin, A. J., & Gough, M. D. (2015). Individual employment rights arbitration in the United States: Actors and outcomes. ILR Review, 68(5), 1019-1042.
Nolan-Haley, J. (2013). Alternative Dispute Resolution in a Nutshell, 4th. New York: West Academic.

Write a 1,500-2,000 word strategy report on a case study organisation with bibliography and academic referencing. Your report must include an overview of the organisation and its competitive environment, an assessment of its IS maturity and discussion of emerging ICT that may have strategic disruptive impact and any potential opportunities for competitive advantage. Also in your report you should discuss methods of overcoming resistance to change and possible leadership and governance structures. You must document your assumptions and how they have affected your report.
Purpose: To develop and apply practical skills in the use of information systems in support of business processes and business value maximisation.
Harvard refrencing

Assignment 5 (35 % Marks) (Due Date 24 Oct 2016)
Objectives Covered
• understand the project life cycle: initiation, planning, executing, controlling and closing
• describe project management knowledge areas and process groups
• apply project management software to help plan and manage information technology projects.
You are required to provide a professional business report to the CEO and board of directors such that they are able to formulate strategies and allocate resources for the implementation of the project. This is a report for the implementation plan and it must not exceed 2000 words. This is a business report, fully researched and developed with supporting arguments sourced from credible journals. This component should be validated through a plagiarism software. It must contain:
1. a comprehensive pre and post implementation plan of the new customer systems for the organisation;
2. an implementation plan detailing time, cost and resource schedules. This is a project management document and you must fully demonstrate your skills in presenting a project management plan;
3. an identification of resources required to implement the above project plan;
4. a highlighting of potential risks (including challenges) and how these risks can be mitigated;
5. strategies to tracking project progress (including cost) for the project; and
6. a set of recommendations as to how the project can be successfully implemented.
The above components are to be presented to the CEO, and therefore need to be succinct and meaningful. The assignment should be thoroughly researched, with evidence provided through references. The CEO is keen to see a well-argued case, highlighting insights as to the key aspects, and would like to see strong points arguing your case as to the tactics and strategies for project tracking.
The above documents should be developed clearly using project tools that are available to you. As per the presentation, use your imagination to make any assumptions necessary for your report (e.g. solution cost) – you are required to state your assumptions clearly and package the documents in a professional report to management for their consideration.
Other Report Submission Requirements:
For this assignment, you must use a plagiarism detection application to ensure that this assignment is plagiarism-free. Please note that report generation through TURNITIN can take longer than expected and you should submit your assignment through TURNITIN well in advance to avoid last minute delays.
Note also the following requirements:
1. Remember to state your assumptions clearly prior to developing the above documents and your modelling.
2. Only a PDF format of the final report is to be submitted through the specific link provided at the course website (all other mode of submissions will be treated as a failure to submit).
3. Please note that there is no need to attach a plagiarism report. However, the markers will be instructed to verify that the content is original. If discrepancies are found, your work will be marked zero and you will be referred to the faculty for ‘academic misconduct’. Therefore, you are encouraged to check your written document for any potential plagiarism or collusion issues before submission.
4. Any delays in submission must be accompanied with proper approval documentation, despite the course leader approving a delay in another forum or medium. Attach the approval to this assignment as markers may not have access to delay approvals. If the approval documentation is not found a late penalty will be levied as per university rules.
5. Assignments must be submitted via the link provided. If they are not submitted via the link, then it is assumed that submission was not made. If the assignments were submitted in other locations, it is very difficult to track them, as the course team have no access to other locations, and the course team can’t assume responsibility

Title: Assessment task 2: The selection of resources and design of teaching and learning activities
Due date: 11.55pm, Sunday 28 May, 2017
Assessment task link to unit learning outcomes: This task assesses the following Outcomes:
3. set clear, challenging and achievable goals for students in their learning of business management and related studies
4. research and design innovative teaching and learning procedures to engage and motivate the diverse range of learners in every classroom
5. demonstrate a capacity to draw on a range of teaching approaches, including the use of information and communication technologies (ICTs), in ways that align with pedagogical intentions
6. employ accountable and theoretically grounded processes to monitor student learning and progress
7. critically evaluate their practicum experiences of teaching business management and related studies in schools and other settings.
Details of task: Your task is to select an Area of Study from either Unit 1 or Unit 3 of the new VCE Business Management Study Design. Coursework Assignment Help
Your task is to develop two 60-minute lesson plans, in sequence, using the lesson plan template provided on Moodle. The first lesson should introduce an idea or concept, and the second lesson should seek to follow-up on / consolidate student learning by requiring students to apply their understanding.
Together, the two lesson plans should include a range of at least three resources accompanied by fully developed teaching and learning activities that are appropriate to this topic.
Resources are the various items that shape an effective lesson. They enhance your teaching and support students learning. Good examples of resources include:
• Newspaper article
• VCTA Compak articles
• Media clips sourced from VEA / Clickview / youtube.com / tv / movies
• Cartoons
• Websites
• Textbooks
Teaching and learning activities make explicit what you and students will do with the chosen resources – i.e., they articulate the pedagogical approach to be taken. Specific instructions may be written as handouts and should be attached as appendices. Good examples include:
• Brainstorming activity (T/P/S prompt)
• Set of case study questions
• Topic and rules of engagement for a debate
• Puzzles (word-finders, crosswords, etc.)
• Problem to consider and/or solve
• Show and tell task (reporting a personal experience or observation)
• Structured questions completed in teams (cooperative learning – perhaps with a competitive element)
• Worksheets
• Internet research activities / WebQuests
• Word matching exercises
• Quick quiz (T/F, multi-guess)
Word count/equivalent: 2000 words
Weighting/Value: 50%
Presentation requirements: Please submit one Word file.
Individual assessment in group tasks: N/A.
Criteria for marking: Your submission will be assessed with reference to the following criteria:
1. The extent to which each of the two lesson plans clearly aligns student learning objectives, teaching and learning activities, and assessment strategies. 10 marks
2. The extent to which the content of the two lesson plans reflects appropriate choices in line with the key knowledge and skills stipulated in the new VCE Business Management Study Design. Accordingly, has curriculum content been appropriately pitched to diverse adolescent learners? 10 marks
3. The extent to which each of the two lesson plans includes topical resources and engaging, student-centred pedagogies. Are resources and teaching learning activities appropriately referenced, fully developed, and attached as appendices? 15 marks
4. The extent to which planned teaching and learning activities evolve in logical sequence so as to scaffold student learning over the course of two 60-minute lessons. 10 marks
5. The extent to which the submission demonstrates close and critical engagement with the EDF5125 coursework program. It should be written and organised in a logical, coherent way. The use of headings and sub-headings is encouraged. It is expected that you will proofread your submission to ensure it is free from spelling and grammatical errors. Is it expected that you will use APA 6th Ed referencing conventions. 5 marks
A more detailed rubric will be available on the EDF5125 Moodle site.
– Coursework Assignment Help

CHS-Research Methods

Research Methods
Title: What is the nature and success of Marina Abramovic’s engagement with the audience in the cultural production of the work?
Definition of the Topic
The research topic is keen on evaluating how Marina Abramovic engages with her audience during cultural production. Most cultural performance relies on the ability of the artist to engage the audience and meet their expectations. The research will investigate the various cultural theories and texts to determine how artistic performance is influenced by the style of audience engagement. Marina Abramovic, a performance artist become a celebrity in 2010 after doing a live performance in New York in an exhibition that was attended by more than 850,000 visitors (Vitell, et al., 2016, p.148). During performance, Abramovic relies on both presence and representation to communicate and interact with its audience effectively. Her presentation and presence in the performance stages helped to elevate its celebrity status from 2010. Today, Marina Abramovic is a recognizable figure in the world of artistic performance. The case study of Marina Abramovic will detail the significance of having effective engagement with audience during cultural performance. The evaluation of cultural theorical studies and texts is relevant in shaping relevant audience engagement with performance artist during live performances.
Research Questions
The main research question is to determine how Marina Abramovic engages with her audience during production of her cultural work.
Other research questions to be addressed includes
1. How is the significance of good audience engagement in the delivery of a performance?
2. How does cultural values and beliefs impact on the performance of artists such as Marina Abramovic?
Addressing the research questions will help to come with detailed discussion on the impacts of culture on the improving cultural performance and artistic work in the society. The review of the various research variables will make it possible for form a comprehensive research work. The research will seek to understand how a performance artist structures their engagement with the audience. During production of cultural work, the audience always have some expectation on how the artist should perform and deliver on the production. The ability to meet the desires of the audience is important to improve success of the cultural performance.
The research work should also evaluate on the importance of effective audience engagement during performance. effective audience engagement helps to communicate and interact effectively on the key issues incorporated in the performance. For example, Marina Abramovic might want to communicate critical social issues such as women employment through her performance work (Oakley and O’Connor, 2015, p.78). Thus, effective audience engagement will be critical in communicating the social issues effectively. The understanding of the implications of cultural beliefs and values is relevant in influencing the performance of the artists. The artist, Marina Abramovic is expected to adhere to the relevant cultural values beliefs during her performance.
Theoretical Context
The various theoretical contexts on cultural influence and performance of audience engagement will be critical to the research work. Three main cultural theories are critical to influence the performance artists in engaging the audience effectively. One of the main theoretical works is the cultural performance theory. According to Dagnino (2018, p.35), the cultural performance theory provides a relevant approach for the proper understanding of cultural aspects during performances. The theory suggests it is important for artists performing their works to conceptualize culture through placing emphasis on key messages and structure through live performance experience. The theory recognizes that performance is critical in the overall study of the human engagement and communication.
Moreover, the cultural performance theory observes humans as creatures with the ability to communicate effectively through stories and making significant meaning of it. The theory has a significant impact on the research work as it makes it possible to refine the messages before the actual performance (Kyriakoullis and Zaphiris, 2016, p.631). The cultural performance theory will assist in investigating the research work by making it possible to understand how Marina Abramovic engages with the audience through the conceptualization of culture. The overall conceptualization of culture helps to understand the needs of the audience effectively.
Cultivation theory is one of the significant cultural theories to influence the performance of the artists in meeting the needs of the audience. Cultivation theory suggests that live performances have longstanding effects, which might be small and indirect, but important. Cultivation theory claim that live performance is responsible for influencing and shaping the audience’s conceptions of social issues and aspects (Hall, 2014, p.37). The integrated effect of the massive media exposure through the viewers with time shapes the overall perception of social understanding of persons and influence culture as well. Therefore, the theory is relevant in formulating key perceptions on improved cultural performance and success.
Potter (2014, p.1017) argues that the cultivation of mass media values and attitudes helps in maintaining values among the audience members effectively. Persons who enjoys most of Marina Abramovic’s performances are highly likely to be influenced by her performances. It is important to develop critical cultural understanding and values to shape audience engagement effectively. The cultivation theory will help in investigating the research subject through offering insights on the link between culture, mass performance, and audience. The evaluation of these variables will be relevant in influencing cultural performance in the society.
The third cultural theory is dependency their, which was developed by Ball-Rokeach and DeFleur in 1976. The dependency theory combines the various elements including the psychology, causal models, media effects, and contextual philosophy. The theory recommends for an essential relationship amongst media, audiences, and the larger cultural systems. It projects that people relies on media and performance information to achieve their specific goals and needs. However, the dependence on media and live performance from artists depends on the number of needs and social stability. When a person is more needs to meet, they will tend to rely more on the media. When social conflicts and changes are frequent, it is impossible to rely on the media as the established values and institutions are challenged (Cvetkovich, 2018, p.103). The dependence theory will help in the research by demanding for comprehensive review of the impact of artist’s performance on the audience effectively.
In addition, other cultural texts can be used in the research work to investigate how Marina Abramovic engages with her audience during performances. The first cultural text is Daniels (2015, p.34) explains the importance of cultural mediation that would entail the improvement of socio-cultural design. The concept of mediation in the text focusses on the process of evaluating the social and personal engagement effectively. The text will help in bringing insights on the cultural aspects that impacts on the social and personal attitudes towards live performances.
The journal text by Hepp, Hjarvard and Lundby (2015, p.324) details the nature and implications of mediatization in shaping improved cultural understandings. The text will help to determine the theoretical perspectives of the relationship between media, society, and culture. The text is significant and more relevant to the research work as it will help in understanding how culture influences the ability of performance artists to engage with the audience effectively. The issues from the text will provide additional knowledge to build theoretical and contextual argument in the research study. The text by Storey (2018) will help in introducing the cultural theory and its relationship with popular culture. Cultural model and system has a significant impact on the popular culture to improve audience engagement and relations. Artistic performance is a part of the popular culture in the society as most artists are celebrities with huge following in the society. In reference to the text, the research work will be able to formulate good arguments on the impact of cultural values on performances.
The text by Crane, Kawashima and Kawasaki (2016) details the impacts of cultural and the various global theoretical models in the society. The understanding of the integration of culture and global theoretical aspects in performance is able to influence the growth of improved artistic performance. the ability to shape the cultural success and performance is critical. The text will make it possible to positively improve the success of linking culture and live performances. Suber (2018) provides an overview of culture and discourses related to cultural subjects in the society. The text will be significant to the research because it provides in-depth information to learn the various cultural perspectives that impacts on the artistic performances. The varied conflicting cultural concepts and ideas in the text will be able to influence improved cultural performance and audience engagement.
Methodology

A qualitative research methodology will be appropriate for the research work. Unlike quantitative research methodology, the qualitative research methodology involves the collection of non-numerical information and data. The structured qualitative research method is relevant in improving the ability to validity of the research work and outcomes. Around 100 literature studies can be gathered and summarized to help in aligning the key research variables to the evidence collected.
According to Smith (2015, p.76), the qualitative research method mainly relies on secondary data sources including journals, cultural texts, and books. These sources would collect both relevant and reliable materials for the research work. The data collection process will involve the gathering of information from the various literature studies. Glaser and Strauss (2017, p.101) suggests that the diverse literature sources will make it possible to collect important research information on the impacts of culture and performer’s ability to connect with the audience on successful performances. However, the gathering of the information will be random.
Ethical Concerns
Some of the ethical concerns related to the research work includes the need to uphold moral and social values. The researchers must be socially and morally responsible as they present their research findings. Potential ethical lapses could undermine the ethical compliance of the research work and outcomes. The research work should also be accountable to the public expectations and needs. The research will not present research outcomes that might not be supported ethically in the society (Duffy, 2016, p.442). In addition, the research study should also be promoted by good norms such as the search for truth and knowledge. The aims of the research work should be noble and ethical rather than focusing on the misrepresentation of truths of fabrications. It is also critical to align with critical law and regulations to improve ethical research findings and works.
Work Plan
Task Duration Planned completion
1. Writing literature study 10days 2 November 2016
2. Finalizing of the research question/problem 13 days 15 November 2016
3. Planning the research design 10days 25November 2016
4. The actual preparation of research design 7days 2 December 2016
5. Analysis of the literature work 8days 10 December 2016
6. Design research methodology 5 days 15 December 2016
7. Drafting of research findings 16days 31 January 2017
8. Drafting of the discussion 7 days 6 February 2017
9. Writing the conclusion and recommendations 4 days 10 February 2017
10. Review and edit of the draft chapters 17 days 27 February 2017
11. Finalizing the research study 4 days 31 March 2017

References List
Crane, D., Kawashima, N. and Kawasaki, K.I., 2016. Culture and globalization theoretical models and emerging trends. In Global Culture (pp. 11-36), London, Routledge.
Cvetkovich, A., 2018. Articulating the global and the local: Globalization and cultural studies. London, Routledge.
Dagnino, E., 2018. Culture, citizenship, and democracy: changing discourses and practices of the Latin American left. In Cultures of Politics/Politics of Cultures (pp. 33-63). London, Routledge.
Daniels, H., 2015. Mediation: An expansion of the socio-cultural gaze. History of the Human Sciences, 28(2), pp.34-50.
Duffy, B.E., 2016. The romance of work: Gender and aspirational labour in the digital culture industries. International Journal of Cultural Studies, 19(4), pp.441-457.
Glaser, B.G. and Strauss, A.L., 2017. Discovery of grounded theory: Strategies for qualitative research, London, Routledge.
Hall, S., 2014. Cultural identity and diaspora. In Diaspora and visual culture (pp. 35-47). London, Routledge.
Hepp, A., Hjarvard, S. and Lundby, K., 2015. Mediatization: theorizing the interplay between media, culture and society. Media, Culture & Society, 37(2), pp.314-324.
Kyriakoullis, L. and Zaphiris, P., 2016. Culture and HCI: a review of recent cultural studies in HCI and social networks. Universal Access in the Information Society, 15(4), pp.629-642.
Oakley, K. and O’Connor, J. eds., 2015. The Routledge companion to the cultural industries. London, Routledge.
Potter, W.J., 2014. A critical analysis of cultivation theory. Journal of Communication, 64(6), pp.1015-1036.
Smith, J.A. ed., 2015. Qualitative psychology: A practical guide to research methods, London, Sage.
Storey, J. (2018). Cultural theory and popular culture: An introduction, London, Routledge.
Surber, J.P., 2018. Culture and critique: An introduction to the critical discourses of cultural studies, London, Routledge.
Vitell, S.J., King, R.A., Howie, K., Toti, J.F., Albert, L., Hidalgo, E.R. and Yacout, O., 2016. Spirituality, moral identity, and consumer ethics: A multi-cultural study. Journal of business ethics, 139(1), pp.147-160.

Please answer each question separately with 100 to 150 words

Topic 4 HCA 255

1.Many argue that America needs to eliminate debt, increase economic growth, improve education and reform health care. If you were the current U.S. President how would you prioritize the needs of the country? In what order would you rank these needs and why?

2.Discuss the major drivers of the rise in health care spending. How can health care be made more affordable without limiting access to necessary care?

3.According to the Centers for Medicare and Medicaid Services (CMS) the cost of health care increases by approximately 4% each year, exceeding $3 trillion in 2012. What societal changes have affected the cost of health care? How has the government responded to contain and reduce health care spending? What role should government play in controlling the cost of care and ensuring health coverage?

Topic 4: HCA 255
1.
If I would be U.S President, I would prioritize health care reform, improvement of education, increasing economic growth, and lastly, the elimination of debt. The domestic needs of the Americans that should be prioritized are health care reforms and improvement of education system. These two domestic programs will help in improving the living standards in the U.S and potentially create an opportunity for economic growth. Without improving the domestic program, it is impossible to grow the economy or eliminate the debt. The elimination of debt will be last because it is debt funding of the government operations is not bad for the economy. The U.S can be able to sustain its government operations even while operating through debt.
2.
Some of the key drivers of the increasing level of health care spending includes the growing U.S population, aging, intensity and pricing of the health care services and products, service utilization, and disease prevalence. There are various ways, in which health care can be made affordable without restricting the access to necessary care including the protection of alternative approaches of care that lowers the cost of health care. It includes the direct primary care approach to offer more affordable health care programs. The expansion of the scope of medical practitioners would also help in reducing the shortage of health care capacity to offer better health outcomes.
3.
Some of the societal changes that have impacted on the overall costs of health care includes the increased aging rate and unhealthy lifestyles that exposes people to health risks among others. Aging has led to the increased cost of health care due to the higher costs of taking care of elderly persons in the adult care centers. Unhealthy lifestyle has led to people investing in health care to deal with diet-related conditions such as obesity. Government has passed various health care insurance programs and invested in training of medical practitioners to help in reducing health care spending. The government should take part in a larger role in controlling of the health care costs and increasing health care coverage. Health care is an important aspect in an economy and the government should subsidize insurance programs to help in reducing the overall health care costs.

Essay Theology of Religions
Part One
1.
According to Cardinal Ravasi, the two components of Catholic Universities are faith and reason. The two elements helped to improve knowledge impacting in the universities.
2.
The five characteristics of Jesuit Education includes unity of heart, mind and soul, forming and educating persons to influence change, challenge to strive for excellence, care for individual persons, and sharing and pushing justice for the marginalized persons in the society.
3.
Common good defines the interests of all people in the society.
4.
I can integrate my personal desires and goals in life with common good by always looking for interests of others and respecting other people in my career. Helping other people through my career is also critical.
Part two
1.
Ignatius Loyola was a Theologian from Spain responsible for the establishment of the Jesuits. Some of major events in his life includes him being the patron of the saint soldiers, his moments doing religious works, going to study in Paris, and the founding of the Jesuit Order in 1959. His turning point was when he went to study in Paris. The most important event in his life is the foundation of the Jesuit Order that influenced his religious life significantly and later to his beatification and canonization in 1622.
2.
The historical context of the founding of The Jesuits was when people were seeking restoration and religious renewal from suppression in the society. Humanism means the concept of rational and autonomous thinking while ignoring human conditioning. Renaissance means rebirth or rejuvenation of a person’s cultural values and beliefs. The six features of renaissance humanism includes wide classical education, seeking fame, reason over faith, celebrating life, independent thinkers, and being a renaissance man.
3.
Discernment of Spirits defines the process of judging the varied spiritual agents for their moral impacts. The Exam” in Jesuit Spirituality defines the gift that was obtained from God and it was to be shared to other people. The most important contribution of Jesuit Spirituality in career and personal life is to provide guidance and positive favors in my life. The six steps in doing the “exam in Jesuit Spirituality includes identifying the personal issues, seeking spiritual freedom, praying and paying attention, making choice of the results, discussing the issues with spiritual friends, and living with the decision with hope and trust in God.
Part Three
1.
The phrase “Know thyself” means getting to understand personal strengths and values. The core foundations of human dignity include recognition of freedom, peace, and justice. The concept of human dignity helps to promote equality in the society as well as freedom for all people.
2.
According to Genesis Chapters 1-2, the two main paradoxical characteristics of the human being is the ability to procreate and multiplying in numbers and secondly, ruling and controlling all God’s creation.
3.
The transcendental experience of the human beings is a higher spirit or consciousness above the human nature. The experience connects people to a certain spirit or energy within the human nature.
4.
Plato’s Republic argues that politicians should not be the leaders of government as they do not respect the views of all people. Politicians also cannot form virtuous leaders as they might not be informed well. According to Plato, only philosopher kings should be the leaders of the states. The philosophers had a keen focus to discover ideas making them good leaders of government.

5.
Jesus’ advice to his disciples in relation to leadership in the community was that they should work as teams. The leader should be able to form strategic team and lead with the consultation considering ideas of other people. Jesus also encouraged the disciples to be led by the Holy Spirit. Jesus emphasized that the Holy Spirit would act as their guidance. Relationship building was also important to Jesus. Through his journey, Jesus was building relations with his disciples and followers. The disciples were inspired to follow in his relationship-building approach to leadership.
The most important tenets among the disciples of Jesus in the community was a leadership of not self-promoting. Being humble was a critical principle that would guide the disciples in their interactions in the community. Humility was a core element of Jesus’ leadership style.
Part 4
1.
To enhance full human development and pushing for common good, the Catholic church should hold dialogue on three areas including with states, with society, and other believers.
2.
Pope Francis referencing the throwaway culture meant a society whereby people are influenced by overconsumption and excessive production of short-term products rather than durable products, which could be recycled. I would be ready to counter this unethical culture through consuming durable products rather than disposable products.
3.
The central message in the “Laudato Si” was the ecological concern of the tragic implications of uncontrolled human activities.
4.
My commitment is always to reduce potential air and water pollution through sustainability programs such as the regular use of public means of transport.
5.
Three most important lessons from “ Theology of Theology religions” includes most world religions are honest and have constant communication on the truth about salvation and God, God is present even to non-Christian religions through Jesus Christ salvation, and there is no salvation for the non-Christian religions.